What are the responsibilities and job description for the Benefit Program Associate position at State of Missouri?
The Family Support Division is seeking applications for the position of Benefit Program Associate in the Grundy County, Trenton Resource Center located at 2926 Oklahoma Avenue, Trenton, MO.
Job Duties:
- Work directly with customers to answer questions about their situation;
- Work directly with customers to enter verifications/changes on their cases;
- Monitor local drop boxes and scan/index documentation appropriately;
- Work to register applications
- Register applications dropped off at their location;
- Register applications through the FSD Docs and other Queues;
- Direct local customers to the correct next step in their process;
- Type, utilizing a computer keyboard and word processing software, and edit a variety of material, frequently involving technical or specialized terminology; transcribe from dictating equipment.
- Maintain, with relative independence, a significant phase or segment of a clerical process or office activity and make frequent decisions in accordance with agency policies, rules or procedures.
- Review documents for accuracy, completeness and compliance.
- Compose correspondence involving some interpretation and application of established policies and procedures; maintain correspondence, case and report files.
- Establish and maintain complex filing systems; prepare and/or oversee the preparation of records for storage and/or archiving.
- Perform, review, and verify complex computations involving the application of rules and regulations.
- Enter, update, and/or retrieve information in automated systems; develop spreadsheets and databases; utilize various software packages in the performance of duties.
- Other duties as assigned.
Qualifications: High School diploma or equivalent and 1-3 years of relevant experience. (Substitutions may be allowed.)
Recruitment Area: Accepting applications from all qualified applicants.
If you have questions about this position please contact: DSS Recruiting Coordinator, Courtney Hall at HRC@dss.mo.gov.
If you experience an accessibility issue while applying at www.mocareers.mo.gov, please contact Courtney.A.Hall@dss.mo.gov or call 573-526-0416.
DSS IS AN EQUAL OPPORTUNITY EMPLOYER
