What are the responsibilities and job description for the Client Support Technician #0ITQ005 position at State of Missouri?
Job Location:
- The office for this position is located at Fulton State Hospital, 600 East 5th Street, Fulton, MO 65251.
- Candidates who complete a successful onboarding and training period may be eligible to work at an alternate location in compliance with OA-ITSD's Distributed Workforce Plan.
About this position:
If you like to tackle new challenges this may be the role for you! This is a Client Support Technician position housed at the Department of Mental Health, Fulton State Hospital. This position is accountable for providing technical support for issues escalated from our call center. Issues may vary from simple to more complex, but incumbents at this level handle issues of moderate complexity. The primary focus is to understand the issues to be resolved and solving disruptions/problems within the defined scope of Client Engagement Services (CES) standards and protocols. Escalates calls/tickets to a higher level of support within given time guidelines. This position will support Department of Mental Health, Department of Corrections, Department of Social Services, Department of Revenue, Department of Health and Senior Services and other various agencies/offices within Fulton and the surrounding area. Travel is required.
This position is with the Office of Administration, Information Technology Services Division (OA-ITSD) Client Engagement Services (CES) team.
ITSD Core Values - We Innovate and Partner with Passion, Respect, and Integrity united as #OneTeam.
Duties and Responsibilities:
As a Client Support Technician, one is responsible for providing professional and technical support to customers on site and remotely.
Essential duties include:
- Hardware support.
- Software/application support.
- Hardware deployment.
- Inventory.
- Help desk tickets (including prioritizing requests and handling urgent requests in a timely manner).
- Working with other ITSD teams.
- Must be able to communicate effectively with customers, peers, vendors and management by phone, email and in person.
Preferred Knowledge, Skills and Abilities:
- Knowledge of supported operating systems.
- Ability to understand clients’ needs and technical requirements and implement solutions.
- Ability to identify and resolve various software issues.
- Ability to respond to changing schedules and priorities.
- Ability to collaborate with co-workers and other professionals.
- Exceptional customer service skills and documentation skills.
- Knowledge/experience in the desktop support area.
- Experience with MS Office Suite, Active Directory, remote software tools, hardware support, VPN and Bitlocker.
- Ability to work well independently and as part of the team.
- Adequate typing skills.
- Ability to travel, operate a motor vehicle and maintain a valid driver's license.
- Associates degree and 0-3 years of information technology support experience. (Substitutions may be allowed.)
The classification for this position is Client Support Technician; click for more information.
The State of Missouri’s benefit package includes a defined pension plan, paid time off, health insurance, and pre-tax flexible benefits. To learn more about the total benefits package click here.
If you have questions about this position please contact: ITSDRecruiting@oa.mo.gov
The State of Missouri is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
