Field Operations & Compliance Administrative Manager

Administrative Manager – Field Operations & Compliance

Department of Revenue

Annual Salary: $56,092.36

Location: 301 W. High Street, Jefferson City, MO

DOR’s Vision: To provide every customer the best experience every time.

HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION:

The License Offices Bureau is seeking a creative, energetic team member focused on positive transformation. The Administrative Manager will be part of a team working hand in hand with approximately 173 contracted license offices that assist Missourians in the issuance of titles, registrations and driver and non-driver licenses. This highly organized, attentive to detail professional will oversee a team who is responsible for overseeing the compliance of contract requirements including lead resolution to concerns regarding license offices; reconcile license office accounting documentation; maintain policies, procedures, work plans, and checklists for license offices and the Bureau; and serve as a liaison with vendors to produce office inventory.

DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION:

This description may not include all of the duties, knowledge, skills, or abilities associated with this title.

• Provide leadership and guidance to seven team members to ensure all license office contract components are maintained satisfactorily.
• Ensure appropriate resolution to issues identified by the stakeholders regarding license office operations.
• Manage license office errors and communications to license offices to reduce errors.
• Manage the review of financial information including the assessment of liquidated damages, crime bond premiums and long and short statements.
• Maintain the license office inventory accountability function.
• Recommend updates/revisions to bureau and license office policy and procedures.
• Prepare reports and documents for management.
• Plan, evaluate and improve the efficiency of processes, protocols and procedures.

CORE COMPETENCIES NEEDED:

Strategic Thinking Computer Literacy

Effective Writing Team Building Abilities

Assertiveness Self-directed

Attention to Detail Clear Communication

Organizational Abilities

QUALIFICATIONS:

• Possess high school diploma or high school equivalency certificate
• 3-5 years of related experience
• 2-4 years of supervisory or team building experience

PLEASE DIRECT ANY QUESTIONS ABOUT THIS POSITION TO:

The Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291.

We celebrate diversity and are committed to creating an inclusive environment for all.

The State of Missouri is an equal opportunity employer.