Veterans Benefits Coordinator

Veterans Benefits Coordinator

People like you are the HEART of the Ohio Department of Veterans Services! Find a job that makes a lasting difference in the lives of veterans and gives you the work/life balance you want.

WHAT’S IN IT FOR YOU?

• Competitive starting wages and sign-on bonuses
• Exceptional paid time off & holidays
• Full-time and Part-time opportunities
• Industry-leading health benefits – visit us here.
• Tuition reimbursement & professional development
• Lifetime income for those who retire from ODVS

WHO ARE WE?

The Ohio Department of Veterans Services is a State of Ohio employer and working at the Ohio Veterans Homes is clearly more than "just a job" — it is a privilege to serve our families, friends and neighbors who rely on us throughout our great state. We pride ourselves in providing superior care and services to Ohio's veterans.

Want to learn more about what we do? Visit TEAM ODVS.

VETERANS BENEFITS COORDINATOR JOB DETAILS:

• Starting Hourly Pay: $22.02 with multiple pay increases over your first years of service to $27.84 per hour.
• Superior medical coverage starts the 1st of the month following start date
• Dental, vision, and basic life insurance premiums are free after eligibility period dependent on union representation.
• Generous Benefits package including vacation, sick, holiday, and personal leave.
• OPERS retirement - The employee contributes 10% of their salary towards their retirement. The employer contributes an amount equal to 14% of the employee’s salary.

KEY JOB RESPONSIBILITIES

Responsibilities include but are not limited to:

• Under general direction of the Cleveland Regional Liaison Officer, explains basic VA Compensation and Pension Benefits requirements, procedures, and time frames to veterans
• Provide status on veterans claims and inform them of any issues that are found, providing them with avenues to correct any found errors in the claim
• Communicate daily with VA employees to ensure veteran claims are accurate and information submitted is correct
• Notify veterans of VA examinations, establish and maintain VA healthcare
• Ensure veteran’s representatives are informed of any and all major changes in VA income and claim status that may affect a Veterans assessment
• Review veteran’s files to ensure they are receiving the maximum VA benefit
• Develop claims and know when it is appropriate to submit the claim to the VA in order to obtain the desired outcome
• Provide VA Rating Decision to veterans claim or representatives as needed / requested
• Answer general questions on a veteran claim, (i.e. who is POA; was something received; what are effective dates)
• Assist in updating Veterans contact information, such as address and phone number, as well as financial information, (i.e. direct deposit account numbers)
• Submit or correct power of attorney forms in order to maintain access to the veterans VA File
• Coordinate with VA’s Fiduciary Field Examiner to appoint fiduciaries as needed
• Assist with resolving Veteran payment and fraud issues as needed
• Answer all other General inquires on a Veterans File
• Retrieve VA income and report to Fiscal office inform veterans of State level benefits available on a case by case basis
• Maintain a good, solid, working knowledge of all rules, and regulations concerning veteran benefits
• Responsible for any incoming and outgoing office correspondence, to include VA related software updates, and other general mail
• Complete VA burial applications and assist OVH with headstone applications
• Assist with VA related medical bills under the Community Care Program
• Compose and mail veterans VA notification letters
• Certify state benefit letters
• Notify CVSO’s of upcoming VA TMS course expirations in order to maintain compliance with VA regulations
• Assist CVSO’s with Status updates, and corrections needed on a veteran’s file

If you are ready for the next great step in your career……Come join us!

Applications must be received no later than 11:59PM of the posting deadline date listed. Applications received after 11:59PM on the deadline date will not be considered. Applications must be submitted online at http://careers.ohio.gov. Paper applications will not be accepted or considered.

Ohio is a Disability Inclusion State and strives to be a Model Employer of Individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws. To request an accommodation, please send an email to ADA@dvs.ohio.gov.

Must be a veteran or must be currently serving in the military to be considered for this position.

Formal education in arithmetic that includes calculating percentages, fractions & decimals & reading common English vocabulary; 12 mos. trg. or 12 mos. exp. in public relations or customer service; 6 mos. trg. or 6 mos. exp. in operation of personal computer & use of business office software (e.g. Microsoft Office)

-Or equivalent of Minimum Class Qualifications For Employment noted above. NOTE: PER OAC 5902-1-03, Criteria for hiring county veteran’s service officers for accreditation purposes - Applicant, shall be a veteran with an honorable discharge/separation; shall satisfactorily complete a background investigation by a local law enforcement agency.

Job Skills: Veteran Services, Basic Documentation, Record Management, Clerical & Data Entry, Customer Service, Customer Focus, Confidentiality, Attention to Detail

Knowledge of VA/Title 38 USC/chapter 36, regulations and procedures; Title VI of the Civil Rights Act of 1964, Title IX. Section 504, & the Age Discrimination Act. Skill in use of business office software (e.g. Microsoft Office), & other electronic devices (e.g., personal computer, smart phone, tablet, printer/fax). Ability to define problems, collect data, establish facts & draw conclusions; calculate fractions, decimals & percentages; handle sensitive contacts & inquiries with government officials, college/university officials, company officials & general public; prepare statistical reports & maintain records; gather, collate & classify information about data, people or things.

(*) Developed after employment.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. The applicant is required to provide details of minimum qualifications on the application form. Failure to do so will prohibit consideration of the applicant. New hires agree to participate in the State of Ohio Direct Deposit of Paycheck Program per Section 124.151(B) of the Ohio Revised Code.

Unless otherwise required by legislation or union contract, starting salary will be set at the lowest rate of the salary range with gradual increases after completing probation and following successful annual performance evaluations.

The State of Ohio is an Equal Opportunity Employer and Provider of ADA Services. The Ohio Department of Veterans Services does not discriminate on the basis of race, religion, color, sexual orientation, national origin, ancestry, age, sex, gender identity or expression, mental or physical disability, genetic information, veteran status and/or military status in employment or the provision of services.

NOTE: Those who are contacted for an interview should inform the Ohio Veterans Home Office of Human Resources as soon as possible if, as a result of a disability, they will need an accommodation to participate in any phase of the interview process. Such notice will not affect your eligibility to apply for this position.

The final applicant selected for this position may be required to submit to urinalysis prior to an appointment to test for illegal drug use. The State will decline to extend a final offer of employment to any applicant with a verified positive test result. Also, an applicant with a positive test result will not be considered for any position with the State of Ohio for a period of one year (not applicable to current state employees).

Employment is contingent upon successful completion of a criminal records check as required by Section 3721.121 of the Ohio Revised Code. Applicants who have been convicted of or pleaded guilty to any of the offenses listed in 3721.121 (C)(1)(a) may be excluded from consideration.

In accordance with the Ohio Revised Code Section 125.151 (B), all employees whose employment commenced on or after June 5, 2002, and is paid by a warrant issued by the Auditor of State, must have his or her compensation directly deposited in the institution of their choice.