Taxpayer Assistance Training Coordinator

JOB
Who we are: At the South Carolina Department of Revenue (SCDOR), we are funding a better state to live, work, and play. Offering excellent benefits, tuition assistance, and self-development opportunities, we are a trustworthy partner to our customers and an innovative workplace that supports work-life balance and empowers our employees to reach their highest potential. Open the door to a career at the SCDOR and discover why 93% of our employees agree that they understand how their work directly contributes to the SCDOR’s overall success—by collecting 96% of South Carolina’s general fund, our team serves with purpose and impacts the success of our community. Learn more about why you should join our team at dor.sc.gov/careers. We are looking for teammates who are: Committed to customer service and interested in helping othersEffective communicators and able to exercise patience with customers and team members Flexible and able to adjust to changeStrong oral and written communicatorsSelf-motivated, efficient with their time, and eager to take initiative What you will do: You will set new and existing Taxpayer Assistance Officers up for success with training tailored to their needs, tasks, and duties. You will continue to flex your excellent customer service skills as you periodically fill in as a Taxpayer Assistance Officer, across the state. Primary job duties include: Facilitating new Taxpayer Assistance (TA) team member orientation. Conducting team member training and tax-type specific training. Providing structured one-on-one, classroom, and web session training to TA team members on new or updated processes. Testing procedures to support new and existing systems. Working with the Statewide TA Manager to identify training opportunities and resources. Working with the Technical Coordinator to identify learning environment content additions and enhancements. Performing customer service for internal and external customers to include assisting with escalated issues. Receiving district office comment cards, logging the details, and updating spreadsheets.

EXAMPLE OF DUTIES
Either: A bachelor’s degree and three years of relevant program experience; or An associate’s degree and five years of relevant program experience; or A high school diploma or G.E.D. and seven years of relevant program experience Academic degrees must be from an accredited institution of higher learning. Additional Requirements Occasional non-regular working hours for special events/projects Field work which may require some overnight travel to work in other district offices in South Carolina.Driver’s license required. Mileage reimbursement provided.

SUPPLEMENTAL INFORMATION
EEO: The SCDOR is committed to providing equal employment opportunities to all and does not discriminate on the basis of age, race, color, religion, sex, national origin, disability, and pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation. Hours: Work hours are 8:30 a.m. – 5:00 p.m., Monday – Friday (37.5 hours per week).Office location: Depending on space availability, you may have the option to choose which SCDOR office you work in (Columbia, Charleston, Florence, Greenville, Myrtle Beach, or Rock Hill.). Ready to apply? Apply online and complete the application fully, including all current and previous work history and education. You may submit a resume, but it will not be considered as a substitute for completing the entire application. Candidates selected to move forward in the hiring process will be contacted to complete an aptitude or skills assessment and personality profile (using Criteria Corp) and may be contacted to complete a one-way virtual interview (using Spark Hire).Candidate selected for hire are required to comply with all SCDOR tax requirements and are subject to a National Criminal Background Check, which includes fingerprinting.