ELIGIBILITY COUNSELOR

Job Information

LOCATION OF (1) POSITION TO BE FILLED: DEPARTMENT OF HUMAN SERVICES, ADULT AND FAMILY SERVICES DIVISION, MONTGOMERY COUNTY

For more information, please visit:

https://www.tn.gov/content/dam/tn/human-services/documents/HRC0009488_EC1_Montgomery_032524.pdf

This is an on-site position.

Qualifications

Education and experience: Bachelor’s degree.

Substitution of Experience for Education: Qualifying full-time professional eligibility determination experience and/or a combination of para-professional experience as an Eligibility Assistant or a State contractor serving in this capacity for the Department of Human Services may be substituted for the required education on a year-for-year basis.

OR

Two years of full-time para-professional experience as an Eligibility Assistant or a State contractor serving in this capacity for the Department of Human Services.

Necessary Special Qualifications: Applicants for this class must:

Summary

This classification learns to perform eligibility determination work of average difficulty. An employee in this class is customer facing and learns to interview customers and determine eligibility for SNAP and TANF programs. This classification performs responsibilities at the learning level under direct supervision. This class differs from the Eligibility Counselor 2 in that an incumbent of the latter functions at the working level.

Responsibilities

• Learns to manage a workload of initial and on-going eligibility determinations for SNAP and TANF programs based on specific demographic and economic criteria in accordance with Federal and State requirements through independently conducting probing interviews with customers by phone or in person.
• Learns to provide case management for initial SNAP and TANF eligibility, ongoing eligibility, and customer changes to assess impact on continued eligibility through direct customer engagement via phone or in person to customers applying for and receiving benefits.
• Learns to calculate monthly income and expenses to ensure accurate budgeting.
• Learns to document information regarding verification requested/received, benefits and services provided, and other case-related activity using a computerized case record and/or paper case files.
• Learns to verify accuracy of information and verification provided by customer to ensure receipt of benefits to which they are entitled.
• Learns to input, review, and utilize data from multiple electronic systems while maintaining confidentiality of customer data.
• Learns to assist customers with the application process and scheduling appointments.
• Learns to review and interpret program policy and explain eligibility and ongoing responsibilities for programs/services to ensure customer understanding.
• Learns to assess customer¿s strengths and consider their goals, desired outcomes, work activities, and supportive services to aid in self-sufficiency.
• May learn to develop an individualized and mutually agreed upon plan for employment and/or training to meet customer¿s needs and promote self-sufficiency and review, plan, monitor and evaluate family¿s needs, activities, and progress.
• Learns to develop and maintain partnerships with vendors and outside organizations to obtain information, promote programs and identify available services and benefits to effectively meet customer needs and promote self-sufficiency.
• Learns to identify benefits and services that may be available to customers within the Department or from external sources and makes referrals as appropriate.

Competencies

• Competent in understanding others while demonstrating an advanced ability to emphasize with others, maintaining composure, and acting with integrity and trust.

Tools & Equipment

• General office equipment
• Computer/laptop/tablet
• Multifunctional Printer (print/scan/fax/copy)