REVENUE COLLECTION OFFICER ASSOCIATE

Job Information

LOCATION OF (1) POSITION TO BE FILLED: DEPARTMENT OF REVENUE, COLLECTION SERVICES DIVISION, MADISON COUNTY

This position is designed to work from home 90 -95 %

For more information, please visit: https://www.tn.gov/content/dam/tn/revenue/documents/careers/Revenue-Collection-Officer-1.pdf

Qualifications

Education and Experience: Graduation from an accredited college or university with a bachelor's degree.

OR

One year of full-time experience as an employee of the Collection Services Division of the Tennessee Department of Revenue performing tax related work.

Substitution of Experience for Education: Professional experience in financial analysis or investigation, negotiation of delinquent payments, or full-time experience in the Tennessee Department of Revenue may substitute for the bachelor's degree on a year-for-year basis, to a maximum of four years.

Substitution of Education for Experience: None.

Necessary Special Qualifications: An employee in this class may be required to possess and maintain a valid motor vehicle operator's license, personal vehicle insurance, and reliable transportation.

Examination Method: Education and Experience, 100%, for Preferred Service positions.

Summary

Under immediate supervision, is responsible for tax collections and tax enforcement work of routine difficulty. This is the entry level class in the Revenue Collection Officer sub-series. An employee in this class learns to collect delinquent taxes from businesses and individual taxpayers (or their representative) and performs related work as required. Work involves learning to interpret and enforce tax laws, rules, and regulations through a prescribed set of collection and enforcement procedures. This class differs from Revenue Collection Officer Intermediate* in that incumbents of the latter are responsible for performing collections and enforcement duties at the working level under general supervision.

*An applicant appointed to this career path class will receive a salary increase and be reclassified to the Revenue Collection Officer Intermediate* class after successful completion of a mandatory two-year training period; inadequate or marginal performance during the training period will result in automatic demotion or termination.

Responsibilities

Learns to process payments and/or determines what steps need to be taken to collect delinquent revenue through reviewing and negotiating payment options to delinquent taxpayers within specified timeframes.

Learns to use designated resources to locate necessary information, assets, individuals in support of tax collection.

Learns methods for evaluating taxpayer assets and ensuring accuracy of financial information and liabilities for delinquent taxpayer accounts.

Learns to re-evaluate the delinquent taxpayer periodically to determine whether or not the ability of the taxpayer to pay has changed.

Learns to investigate complaints as delegated by leadership.

Learns to interact with business representatives, individual taxpayers, financial institutions, attorneys, law enforcement officials, and representatives in other divisions in the process of researching, locating, and assisting taxpayers in collecting delinquent taxes.

Learns to interpret and explain tax types as well as tax laws, rules, and regulations in order to answer general tax related questions and perform job functions.

Learns to prepare and maintain detailed case notes of collection activities.

Learns procedures and best practices to address uncooperative taxpayers and resolve delinquent taxpayer accounts.

Competencies

Knowledge, Skills, Abilities, Competencies, and Tools/Equipment

• Skilled in critical thinking, problem solving, and time management.
• Competent in customer focus, approachability, and demonstrating patience.
• Competent in timely decision making, conflict management, and dealing with paradox.
• Ability to communicate and express information verbally.
• Ability to use general office equipment.
• Ability to be comfortable around persons with assigned firearms.