SAFETY EXAMINER SUPERVISOR - 04302024-57426

Job Information

LOCATION OF (1) POSITION TO BE FILLED: DEPARTMENT OF SAFETY & HOMELAND SECURITY, DRIVER LICENSE ISSUANCE DIVISION, DAVIDSON COUNTY

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Qualifications

Summary

Summary: Under general supervision, is responsible for safety examination duties of considerable difficulty and supervisory work of routine difficulty; performs related work as required.

Responsibilities

Processing Information:

1. Verifies approval or denial of application or license/permit.
2. Checks to ensure that appropriate information is provided to customers to resolve inquiries.
3. Manages the issuance of licenses/permits to individuals meeting standards and collects appropriate fees.
4. Oversees the interpretation, processing, and coding of driver history information.
5. Manages the verification and coding of convictions for dissemination to state and federal agencies.
6. Evaluates coded information on compliance documents, license/permits applications and tickets prior to entry into computers.
7. Verifies that applications, records, or documents have been evaluated accurately regarding eligibility or liability issues.
8. Serves as a liaison by consulting with officials, technical or professional specialists, or applicants to obtain information or to clarify facts relevant to licensing/permit decisions.
9. Oversees the retrieval of photographs to verify the applicant's identity and/or to produce an accurate license/permit.
10. Reviews documents for completeness, accuracy, or conformance to standards.
11. Coordinates or maintains office tracking systems for correspondence or follow-up actions.
12. Compiles data from records to prepare periodic reports.
13. Approves completed form letters in response to requests or problems identified by correspondence.

Performing Administrative Activities:

1. Develops corrective action plans for unsatisfactory performance and makes recommendations for disciplinary actions to improve performance and service delivery.
2. Evaluates information on applications received to verify completeness and accuracy to determine whether applicants are qualified to obtain desired licenses/permits.
3. Develops job plans, conducts interim reviews, and annual performance evaluations with employees.
4. Maintains documentation regarding subordinate job performance for the evaluation process noting exceptional or marginal performance.
5. Researches, compiles, prepares and submits reports, manuals, correspondence, or other information required by management or governmental agencies.
6. Approves daily batches in financial database, creates and submits deposit slips to financial institutions.
7. Maintains records pertaining to inventory, personnel, orders, supplies, or machine maintenance.
8. Detects discrepancies on records or reports and determines cause and appropriate action necessary.
9. Operates a motor vehicle in the performance of assigned duties; may travel to courts, conferences, or other districts.
10. Conducts interviews with applicants to make recommendations for employment or promotion.
11. Approves staff leave, travel, and timesheets through the designated system to guarantee employees are compensated for time worked.
12. Conducts and/or attends staff meetings.
13. Performs routine data entry or other office support activities, including creating, sorting, photocopying, distributing, or filing documents.
14. Monitors inventory levels and requisitions or purchases supplies as needed.
15. Recommends purchase or repair of furnishings or equipment; arranges for necessary maintenance or repair work of office equipment and building facility.

Communicating with Supervisors, Peers or Subordinates:

1. Responds to telephonic, verbal, written and electronic communication.
2. Informs, schedules, and monitors employees' daily workload to ensure tasks are being processed in a timely manner.
3. Makes recommendations to management concerning such issues as staffing decisions or procedural changes.
4. Demonstrates adaptability and flexibility when working with internal and external customers.
5. Demonstrates a sense of cooperativeness by remaining open and positive when receiving direction or constructive feedback.
6. Consults with managers or other personnel to resolve problems in areas such as equipment performance, output quality or work schedules.
7. Contacts supervisor for advice on procedures and other processes.
8. Contacts supervisor for guidance and assistance regarding outside vendors and internal personnel.

Controlling Machines and Processes:

1. Utilizes and monitors the use of camera equipment for issuance of licenses/permits.
2. Utilizes and monitors the use of telephones for communicating and providing information to customers.
3. Utilizes and monitors microfilming and microfiche equipment for capture, storage, and retrieval of information.
4. Utilizes and monitors the use of scanners for transmitting information to various customers.
5. Utilizes and monitors the use of fax machines for transmitting and receiving information.
6. Utilizes and monitors the use of copy machines for duplicating and dispersing information.

Updating and Using Relevant Knowledge:

1. Reads and understands changes to laws, rules, regulations, policies and procedures and applies changes to performance of job tasks.
2. Facilitates periodic staff meetings and training sessions to provide new or updated information to employees.
3. Updates procedure and compliance manuals with changes as applicable.
4. Applies and implements completed training to daily activities.
5. Attends training classes and/or maintains certifications as required.

Interpreting the Meaning of Information for Others:

1. Provides assistance to resolve unique or sensitive customer inquiries.
2. Interprets a variety of rules, regulations, policies, procedures, and documentation for internal and external customers.
3. Analyzes forms and letters in response to requests or problems identified by correspondence.
4. Provides procedures for sending and receiving various forms of correspondence to license holders and other customers.

Communicating with Persons Outside Organization:

1. Analyzes data to determine answers to questions from customers: such as the public, government, and other entities.
2. Assists customers by providing oral and written information to resolve their complaints.
3. Advises licensees or other individuals or groups concerning licensing, permits, or laws, rules, and regulations.
4. Confers with customers by telephone, via correspondence and in person to obtain details about their requests and provides information about products or services, policies and procedures, or regulations.

Interacting With Computers:

1. Locates, analyzes, and compares data with source documents and corrects errors.
2. Enters information in various databases using keyboard.
3. Reports technical problems to help desk or administration.
4. Navigates and utilizes various software programs.

Documenting/Recording Information:

1. Evaluates multiple databases to retrieve information and documents needed to correct, verify or update driver records.
2. Monitors the creation of driver history records for unlicensed drivers.
3. Monitors the creation of driver history records for out of state drivers.
4. Maintains records, reports, or files and/or distributes as necessary.

Getting Information:

1. Verifies the accuracy of information before and after it is entered into the databases.
2. Receives court documents, insurance documents, crash claims, criminal background information, reports, and other documents via paper or electronics means for distribution and processing.
3. Receives administrative updates for distribution to employees.
4. Monitors the receipt, compilation, and sorting of daily work.

Training and Teaching Others:

1. Provides on-going formal and informal training to employees, contracted staff, and customers to educate and inform them of program policies and procedures.
2. Reviews, revises, and delivers existing training materials to staff and customers in order to ascertain accuracy of information.
3. Provides orientation to new employees and contracted staff through review of policies, procedures and job functions to establish clear expectations.
4. Provides on-going technical assistance to staff for computer operations (e.g., instructions for accessing specific databases) in order to complete tasks in a timely manner.

Competencies

Competencies:

1. Informing
2. Conflict Management
3. Customer Focus
4. Integrity and Trust
5. Planning
6. Written Communications
7. Composure
8. Managing Diversity
9. Decision Quality
10. Directing Others
11. Listening
12. Patience

Knowledge:

1. Customer and Personal Service
2. Clerical
3. Mathematics

Skills:

1. Instructing
2. Speaking
3. Writing
4. Reading Comprehension
5. Management of Personnel Resources
6. Basic Computer Skills, Including Typing
7. Active Listening
8. Active Learning
9. Troubleshooting
10. Time Management
11. Critical Thinking
12. Negotiation
13. Management of Material Resources
14. Monitoring
15. Social Perceptiveness
16. Mathematics

Abilities:

1. Written Expression
2. Oral Comprehension
3. Oral Expression
4. Written Comprehension
5. Wrist Finger Speed
6. Speech Clarity
7. Deductive Reasoning
8. Problem Sensitivity
9. Memorization
10. Extent Flexibility
11. Number Facility
12. Static Strength

Tools & Equipment

1. Computer
2. Camera Equipment
3. Motor Vehicle
4. Telephone
5. Microfilm Equipment
6. Microfiche Equipment
7. Scanner
8. Fax Machine
9. Printer
10. Copier

TN Driver Standards

State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:

• A valid driver's license
• For the past five years, the candidate's driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.

Please include your Driver's License Information under the Licenses and Certifications section of your application.

**Agencies may allow an exception based on other factors.