IT Service Desk Analyst I

Overview

Are you customer service oriented and have a knack for helping people with technology related issues? If so, the Vermont Agency of Digital Services, Shared Services, Service Desk team has an opportunity for you to start your IT career. The Service Desk is a dynamic team looking for an individual who can work well in a team environment involving considerable interaction with customers and department staff. This position will be the first level of support and triage for multiple state agencies and departments.

The ideal candidate will have good customer service skills, be self-motivated with the ability to work independently and as a team. The ability to evolve and change quickly within the state's IT environment is as essential as working with time sensitive and sometimes confidential material. Working knowledge of computer applications, hardware and software, and telecommunications platforms, along with attention to detail is a must. This candidate should also have the ability to communicate effectively, both orally and in writing to work with peers, users, and management in a reasonable and professional manner.

Who May Apply

This position, IT Service Desk Analyst I (Job Req #49920), is open to all State employees and external applicants.

Please Note: This position is being recruited at multiple levels. If you would like to be considered for more than one level, you MUST apply to the specific Job Requisition.

IT Service Desk Analyst I (#49920)

IT Service Desk Analyst II (#49924)

If you would like more information about this position, please contact leslie.baker@vermont.gov. Resumes will not be accepted via e-mail. You must apply online to be considered.

Environmental Factors

Work is performed in a computer environment involving considerable interaction with customers and department staff. Some overtime work may be necessary during staff shortages or emergencies. Some travel to customer locations may be involved, for which private means of transportation is required.

Minimum Qualifications

High school diploma or equivalent.

Total Compensation

As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:

• 80% State paid medical premium and a dental plan at no cost for employees and their families
• Work/Life balance: 11 paid holidays each year and a generous leave plan
• State Paid Family and Medical Leave Insurance (FMLI)
• Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
• Tuition Reimbursement
• Flexible spending healthcare and childcare reimbursement accounts
• Low cost group life insurance
• Incentive-based Wellness Program
• Qualified Employer for Public Service Student Loan Forgiveness Program

Want the specifics? Explore the Benefits of State Employment on our website.

Equal Opportunity Employer

The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State’s employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.