Description
We are dedicated to growing a culture of belonging through our values:
Respect | Trust | Diversity | Inclusion | Equity
At the Department of Licensing, we recognize the importance of work/life harmony and strive to create a culture where employees feel valued and respected. Our employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers and help build trust in our government.
Our Centralized Investigations & Audit Unit, within the Business & Professions Division, is currently recruiting for a Program Manager with the ability to lead their team through change effortlessly.
The Centralized Investigations & Audit Unit, within the Business & Professions Division, regulates 39 professional licensing programs and the Uniform Commercial Code. These programs provide professional licensing services by ensuring only qualified candidates are licensed and existing licensees are compliant with statute and rules. The Investigations, Audits, and Complaint Intake programs support all Business & Professions Division licensing programs by reviewing incoming complaints to determine jurisdiction and authority, performing scheduled and nonscheduled audits or investigations of licensee activity, and review firm name applications for the real estate licensing program. In total there are over 300,000 licensees who operate in Washington under these regulated programs. The industries regulated by this position represent billions of dollars in yearly revenue to the state of Washington.
Do you have a passion for leading, guiding, coaching, and mentoring staff to help them become their best self while ensuring that your fellow Washington residents are safe by helping licensees and unlicensed individuals come into compliance with the laws and rules. If so, read on!
Duties
As the Program Manager you will be responsible for ensuring your teams are conducting appropriate investigations, audits, and inspections to ensure the licensees conduct business according to statutes and rules. Your ability to analyze data will be key to your success as you will use your findings to develop standards for licensing, education, practices, statutes, and rules of the Business & Professions Division licensing programs. Collaboration will be key in this role as you will work with key stakeholders regarding operational procedures and administrative actions for mitigating public safety risks.
Some of what you will do:
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Establish performance standards and expectations and take corrective action when performance does not meet expectations.
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Review and approve audit and investigation reports and findings.
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Provide direct reports with the guidance and direction to manage and supervise staff in a safe, healthy, and productive work environment.
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Direct internal program area operations.
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Provide investigation and audit support for 39 professional licensing programs.
If you are ready to take the next step in your leadership career and support our purpose of helping every Washington resident, live, work, drive, and thrive ensuring licensees conduct business according to statues and rules? If so, we invite you to apply!
Qualifications
What you will bring to the position:
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Demonstrated experience in the following:
Leading programs and managing staff.
Application of leadership skills and change management principles.
Developing and implementing strategic and operational plans for a section, business or program.
Development, interpretation, and application of policies and procedures.
Developing investigation and audit plans or overseeing the work of investigator or auditors.
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The ability to:
Identify and solve problems in operational areas, negotiation skills, human resources, budget management, and staff performance accountability.
Maintain effective communication with all levels within the organization including the ability to deliver complex oral and written presentations.
Work cooperatively and productively with employees and stakeholders on projects, day-to-day operations and initiatives while maintaining positive working relationships.
Analyze simple and complex complaints and completed investigations and audits to determine if the work was completed in compliance with the rules of evidence and due process rights, and to determine completeness of the assignment.
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Excellent organizational skills for maintenance of sensitive records and reports.
Experience can be gained concurrently.
What may help set you apart:
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Knowledge of and demonstrated experience in state licensing and regulations.
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Experience in the following:
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Mentoring staff and personnel management.
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Working with collective bargaining units.
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Knowledge of administrative law, administrative process and procedures, auditing and investigations.
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Process improvement and quality assurance.
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Knowledge of the investigative and audit process.
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Working knowledge of the practices, principles, fundamentals, and application of licensing programs under the authority and jurisdiction.
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Knowledge of related fields involving the sale and transfer of real property or real property interests.
Additional Requirements of Employment:-
The ability to travel with occasional overnight travel to attend conferences or to facilitate training.
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Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
DOL is committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations.
For information about this position, available accommodations, or the interview process, contact Dawn Loduha.
Supplemental Information
Come join us in changing the way government delivers services and help build a legacy of commitment to and excellence in diversity, equity, and inclusion!
How to Apply:
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Select the Apply button at the top of this job announcement.
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Using the "add attachments' option please attach the following:
Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete.
You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization.
A paycheck is just part of a total compensation package. We offer some of the nation’s best
benefits.
We value diverse perspectives and life experiences.
We employ and serve people of all backgrounds including people of color, immigrants, refugees, women, LGBTQ , people with disabilities, and veterans. We value the unique traits and attributes that each employee brings to the job. Through the diverse perspectives of an inclusive workforce, we will create a more respectful, productive, and unified team to better serve the public of Washington.
Veteran/Military Spouse Preference Notice
To take advantage of veteran/military spouse preference, email the Recruitment Team. Please include the title of this position in the subject line.
The Washington State Department of Licensing is an equal opportunity employer and does not discriminate on the basis of age, religion, sex (including gender identity), marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability.
Persons requiring accommodation in the application process, during the recruitment process, or who need this job announcement in an alternative format, may contact the Human Resources Office at 360-902-4000 or may email HRRecruit@dol.wa.gov. Applicants who are deaf or hard of hearing may call our ASL interpreter via Video Phone at 360.339.7344.