Business Analyst Journey (In-Training)

Description

Are you passionate about analyzing business processes, identifying areas for improvement, and designing solutions using technology to meet business objectives? Do you thrive on bridging the gap between business needs and IT capabilities? If your answer is Yes, this role as a Business Analyst Journey (In-Training) may be the perfect opportunity for you!

The Opportunity:

As a Business Analyst, you will report to the Business Analyst Manager in the Project Management Office (PMO). The position serves as a liaison between technical team members, business team members, customers, partners, and stakeholders to gather business requirements, ensure quality systems with detailed testing, provide analysis, and support decision-making and project management in the agency.

This is an in-training opportunity and may be hired as Business Analyst Entry or Business Analyst Journey, depending on qualifications.

What is an in-training plan? The in-training is intended to provide an opportunity for an individual to gain the required experience on the job as part of a formal “in-training” plan. Upon successful completion of an in-training program, the incumbent will move up to the next job classification that is listed on the training plan if applicable.

Duties

Some of what you’ll do:

• Lead business and technical teams to elicit and document business, system, and functional requirements
• Develop test cases and test scripts
• Lead business team members through user acceptance testing
• Develop, document, and analyze business processes
• Coordinate system and application changes with DRS team members, external vendors, and record keepers
• Conduct user training in support of application development and procedural changes
• Make recommendations for new and/or revised agency policies and Washington Administrative Code (WAC).
• Respond to system assistance requests from team members, ranging from looking into customer account issues, potential system bug analysis, security access and account data corrections.

If hired at the Business Analyst Entry level, you will be required to successfully complete the in-training plan to reach the goal class of Business Analyst Journey. The base pay offered will take into account internal equity and may vary depending on your job-related knowledge, skills, and experience.

Based on qualifications the monthly salary range:
If hired as a Business Analyst Entry (In-Training):

Range 03IT Step A $5,719.00 – Step L $7,507.00

If hired as a Business Analyst Journey:

Range 05IT Step A $6,608.00 – Step L $8,669.00

NOTE:
This is a hybrid position and you may be eligible to telework up to three days a week at the discretion of the Business Systems Analyst Manager and with a telework agreement in place. The ability to work remotely is dependent on the nature of the tasks and projects assigned and the presence of a remote work environment that is safe and has an appropriate level of connectivity. You must live in Western Washington to commute to the DRS building in Tumwater, WA, and must be willing to adjust your telework schedule to attend mandatory meetings, trainings, etc., at the DRS facility.

Qualifications

What we’re looking for (required qualifications):

Qualifications for the Journey level include:

• Proven experience with estimating level of effort, eliciting, documenting, analyzing, and managing business requirements, developing acceptance criteria, creating design documents, developing test scripts, and coordinating user acceptance testing. This experience is typically gained from a minimum of three (3) years of full-time professional experience;
• Demonstrated skill and proficiency in the use of Microsoft products (version 2013 or newer), including Word, Excel, Visio, and SharePoint (specifically site management);
• Proven experience applying the Business Analysis Body of Knowledge (BABOK) techniques;
• Proficiency in analyzing and resolving complex business and system problems; and
• Established knowledge of Software Development Lifecycle.

Qualifications for the Entry in-training level include:

• Proven experience working with others to analyze, develop, and document business processes for use by others. This experience is typically gained from a minimum of two (2) years of full-time professional experience (a BSA/AML Certification may substitute for up to one (1) year of experience
• Demonstrated proficiency in the use of Microsoft products (version 2013 or newer), including Word and Excel to organize and document business needs, workflows and processes;
• Proven experience analyzing and resolving complex business problems; and
• Established experience working on a project team.

Analysis
Studies and reviews documents and information closely; readily identifies information that is not pertinent and understands when additional or verifying information is needed. Uses data and information in a clear and rational thought process to assess and understand issues, evaluate options, form accurate conclusions, and make recommendations/decisions.

Communication
Effectively conveys information in writing and through the spoken word, using language that is appropriate to both the complexity of the topic and the knowledge and understanding of the audience. Sees communication as a vital component of high performing teams.

Customer Focus
Dedicated to meeting the expectations and requirements of customers. Delivers high quality services and products. Establishes and maintains effective customer relationships. Committed to continuous improvement and always acts with the customer in mind.

Facilitating Others
Effectively organizes, coordinates and leads small groups and/or projects to accomplish specific goals. Manages change by providing the needed structure and environment for interactions to be effective. Is an effective communications link and reliable source of information for others.

Planning
Accurately scopes and estimates the length and difficulty of tasks and projects. Identifies clear goals, objectives, and outcomes. Breaks down work into process steps; develops schedules and assignments, and anticipates and adjusts for problems and roadblocks. Measures performance against goals and evaluates results.

Problem Solving
Analyzes problem to identify the root cause(s). Evaluates possible courses of action; uses reason, logic, and creativity to reach conclusions. Develops timely, effective solutions that take into consideration alternatives, risks, and consequences in relation to organizational goals, resources, and constraints.

Adaptability/Flexibility
Maintains effectiveness when experiencing major changes in work tasks or the work environment. Adapts easily to changing business needs, adjusting effectively to work within new structures, processes, requirements, or cultures to achieve successful solutions. Demonstrates openness to new and different ways of doing things.

Attention to Detail
Plans and organizes time and resources efficiently. Follows processes and procedures in the completion of work. Carefully monitors the details and quality of work and double-checks work product to ensure accuracy and consistency.

Commitment to Diversity
Recognizes the value of diversity. Helps create an environment that embraces and supports diversity, equity and inclusion.

Supplemental Information

Why Work for DRS?
At DRS, we are one team. We administer eight public retirement systems, 15 retirement plans, and the Deferred Compensation Program, and serve over 930,000 current and former public employees in Washington. Our customers include fire fighters, teachers and school employees, state and local government employees, and public safety and law enforcement officers.
Regardless of what our specific duties may be, we are all dedicated to one purpose: ensuring our customers have the information, tools, expertise and services that ensure they receive the retirement benefits earned while in public service. We foster a diverse and inclusive environment where team members are fully engaged and supported in meeting (and exceeding) customer expectations. All DRS leaders are focused on providing the coaching, mentoring, resources and support that team members need to be successful.
At DRS, team members enjoy:

• A modern work environment
• Flexible and compressed work schedules
• Free parking
• Participate in Commute Trip Reduction
• Infants at Work Program
• Tuition reimbursement
• Access to LinkedIn Learning
• Eligibility for Public Service Loan Forgiveness
• Opportunities for professional growth
• Commitment to team member safety and wellness
• Community involvement/charitable giving

Interested applicants who meet the qualifications and competencies in this announcement are encouraged to apply for this opportunity. Be sure to complete all sections of the electronic application and answer all supplemental questions. Resumes will not be accepted in lieu of completing the work history section of the application template. Applications with comments “see attachments” will be considered incomplete. Only those applicants whose background and experience most closely matches the desirable qualifications and competencies of this position will be considered for this opportunity.

Please attach the following to your online application:

• A letter of interest clearly describing how your knowledge, skills and abilities align with the job duties and qualifications of this position;
• A complete application outlining your experience to-date

Important information:

• If you are the preferred candidate for this position, a professional reference from your current or most recent supervisor will be required;
• If you are a current or recent state employee, we will also review your personnel file as part of our selection process;
• A job offer is contingent upon completion of a background check that includes a criminal record review;
• Candidates who are offered a job with DRS must possess work authorization that does not require sponsorship by the employer for a visa now or in the future;
• DRS complies with the employment eligibility verification requirements of the federal employment eligibility verification form, I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form on the first day of employment.

Veteran’s Preference: Applicants wishing to claim Veteran’s Preference should attach a copy of their DD214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs to their application. Please remove or redact any personally identifiable information such as social security numbers and year of birth. For additional information on Veteran’s Preference and guidance on how to determine if you are eligible, click here.

The Washington State Department of Retirement Systems is an equal opportunity employer and does not discriminate on the basis of age, sex, marital status, sexual orientation, gender identity, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental or physical disability or the use of a trained dog guide or service animal by a person with a disability.
If you need assistance with the online application or have questions regarding the recruitment, please contact Human Resources at drs.recruitment@drs.wa.gov. Persons of disability needing assistance in the application process, or those needing this announcement in an alternate format, may call the Human Resources Office at (360) 664-7220 or TTY Relay Service at 711.

Come join our team!