WDVA Program Assistant, Nights, THP, Full-Time - Project, Port Orchard

Description

• This position has been posted within the assigned pay range through Step L. Step M has not been published as this is considered the longevity step, in alignment with state HR compensation rules.

At the Washington State Department of Veterans Affairs (WDVA), we are passionate about our mission of “Serving Those Who Served.” As a national leader in our advocacy for more than 500,000 veterans and their family members, we strive to connect them to earned benefits as well as innovative programs focused on their overall health and wellness. In addition, we provide critical community services through a variety of programs, and at our four State Veterans Homes located in Orting, Port Orchard, Spokane, and Walla Walla. These locations provide Medicare and Medicaid nursing home care to honorably discharged veterans, including, in some instances, their spouses, widows, or Gold Star Families.

As the Program Assistant for the Transitional Housing Program in Port Orchard, you will provide administrative and operational support and represent the Transitional Housing Program to clients, participants, and other members of the public during non-traditional business hours, including evenings and weekends. You will also assist in case management activities for individuals with chronic mental health and substance use disorders in a residential 24/7 setting.

If you are passionate about out mission of "Serving Those Who Served," we encourage you to bring your experience, attention to detail, and a smile, and apply today!

Duties

Some of what you'll be doing:

• Providing onsite after-hours support to clients by assisting with client inquiries, questions, and concerns.
• Interacting with clients by providing encouragement and support in their treatment and case management plans with an emphasis placed on transitioning to permanent housing, gaining and maintaining employment, and/or seeking public benefits such as disability payment.
• Explaining the Transitional Housing Program policies, rules, guidelines, procedures, and protocols to clients which reinforce individual client participation agreements and case management plans.
• Assisting clients by coordinating recreational activities and individual client chores.
• Responding appropriately to emergency situations an an institutional setting by exercising tact, initiative, and good judgment.
• Contacting emergency services when needed and communicating with external emergency services personnel regarding medical and/or police emergencies.
• Briefing incoming staff of recent events and debriefing Case Manager, program supervisors, and program management on unique client concerns, events, emergencies, and other matters.
• Performing security checks around the buildings occupied by the Transitional Housing Program and shared grounds.
• Liaisons with Washington Veterans Homes staff regarding the activities and events of the Transitional Housing Program.
• Assisting with technical and clerical tasks.
• Accurately maintaining routine/basic logs and records of client behavior and physical security checks.
• And more!

Qualifications

Required:

• High school graduation or GED.
• Two (2) years of full-time clerical experience.

• Equivalent education and/or experience.

• Experience providing services to individuals experiencing homelessness.
• A general understanding of the social services and health care programs available to Veterans.
• Ability to work independently yet collaboratively while considering the needs and styles of others.
• Actively contributes to a work environment that embraces diversity and uses diverse perspectives to enhance the attainment of organizational goals.
• Clear, timely, persuasive messages that positively influence the thoughts and actions of others.
• Actively participates and supports efforts to accomplish the organizational mission and goals.
• Build constructive working relationships characterized by a high level of acceptance, cooperation, and mutual regard.
• Build and maintain internal and external customer satisfaction with services offered.
• Ability to earn the trust, respect, and confidence of coworkers and customers through consistent honesty, forthrightness, and professionalism in all interactions.

Supplemental Information

Application Process:

Top candidates will be contacted directly to interview for this position. Because the selection will be based on information provided by you, it is in your best interest to identify the knowledge, skills and abilities that address the mandatory and desirable qualifications described below.

Please include the following documents with your application:
1. A letter of interest describing specific qualifications.
2. A current resume detailing applicable experience and education.

Finalists will be asked to provide a list of at least three professional references with current telephone numbers.

Other Information:

• Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
• Positions requiring travel must have a valid unrestricted driver's license and must be insured if driving a privately owned vehicle on state business.
• In an emergency situation, employees may be asked to stay for an extended period of time and perform duties appropriate to the situation.
• This position is non-represented.

Applicants wishing to claim Veterans Preference should attach a copy of their DD-214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs to their application. Please blackout any personally identifiable data such as social security numbers. For further information, please contact us at recruiters@dva.wa.gov.

Diversity, Equity, and Inclusion Employer

Here at YOUR Washington Department of Veterans Affairs our employees come from all walks of life. We strive to hire great people from a wide variety of backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or Veteran status.

We believe in the importance of recognizing the value each of us contribute to the success of the mission of the agency. Having a diverse workforce is this agency’s greatest resource of strength and knowledge. It is through the combination of talents and abilities that we can pursue finding effective measures on how we can provide the best customer service. We are committed to building a diverse and inclusive workplace for everyone.

The State of Washington is an equal opportunity employer. Persons with a disability who need assistance in the application process or testing process, or those needing this announcement in an alternative format, may call (360) 725-2183. TTY users should first call 711 to access the Washington Relay Service.

You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization.

If you have any questions regarding this announcement, program, or the agency, please contact us at recruiters@dva.wa.gov.