Communications Consultant 4

JOB

• ESD is recruiting for two Communications Consultant 4 positions: Paid Family and Medical Leave (Paid Leave) Communications Consultant 4 Unemployment Insurance (UI) Communications Consultant 4 Our ideal candidates are deeply dedicated to communications’ role in driving equitable outcomes for Washingtonians. You are highly strategic, experienced in communications and passionate about workforce development. You are collaborative, curious and welcome feedback from customers and colleagues. We welcome applicants from anywhere in Washington state! Our team is mostly hybrid and remote with occasional in-person work. We hold in-person team retreats in Olympia twice a year. These positions are full-time and permanent. Our communications team We have a team of exceptional communications professionals who care deeply about public service. We are committed to supporting one another and love our team’s culture. We put ESD’s values into action: Love, belonging, equity, access and stewardship. You might be a match for this position if you: Enjoy collaborating with subject matter experts and product managers to design and implement content strategies that support excellent an excellent customer experience. Are passionate about improving equity and usability for all customers. Paid Family and Medical Leave Communications Consultant The Paid Family and Medical Leave Communications Consultant supports ESD’s Leave and Care division, which manages the Paid Leave and WA Cares Fund programs. This position will provide communications planning and tactical support for portfolio projects and implement communications strategies to reach employer and stakeholder audiences. This position reports to the Leave and Care Communications manager, who is responsible for researching, planning, implementing and evaluation strategic communications and stakeholder plans for the division’s programs and portfolio. Unemployment Insurance Communications Consultant The Unemployment Insurance Communications Consultant supports ESD’s Unemployment Insurance Customer Service (UICS) division and the UI portfolio of projects. The position will also collaborate with their communications colleagues to develop comprehensive strategies for communicating with workers about ESD’s programs. This position reports to the UI Communications Manager, who is responsible for researching, planning, implementing, and evaluating strategic communications and stakeholder plans for the division’s programs and portfolio.

EXAMPLE OF DUTIES
You will use qualitative and quantitative data from multiple sources to research, plan, implement and execute communications plans for your respective teams, programs and projects. You will develop narratives, produce messaging and run campaigns to improve understanding and awareness of ESD’s programs. You will deliver clear, consistent and customer-centric communications that are essential to provide Washington’s diverse communities better access to our services. In this role, you will collaborate with partners and subject matter experts to ensure accuracy and efficacy in our deliverables. Some of what you'll enjoy doing: Develop and execute communications plans and content strategies. Work cross-divisionally to direct, plan, write and oversee the production of content across multiple platforms, channels and programs. Reinforce and help reimagine the agency’s communications, promoting more equitable access to – and understanding of – ESD’s programs. Promote economic resilience for individuals and communities across the state by reducing confusion for the customer through clear communication. Work with the communications team to identify creative and innovative techniques to be more precise, inclusive, plain-spoken and consistent. Use research and data to understand our customers, their needs and their pain points when it comes to our communication. To request a detailed position description, click here.

SUPPLEMENTAL INFORMATION
Our agency's mission and values drive every decision that we make, determine how we interact with others, and are at the core of who we are. We value Access, Love, Belonging, Equity, and Stewardship. We understand that a work environment that respects your work/life balance is key; that's why many of our positions are eligible for flexible work schedules and teleworking opportunities. Through support, value, and trust, our employees are empowered to grow and develop into their best self. Opportunity for All We strive to create a working environment that includes and respects cultural, ethnic, racial, religious, sexual orientation, and gender identity diversity. Women, racial and ethnic minorities, people with disabilities, people over 40 years of age, people with religious beliefs, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply. The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. If you are a person needing assistance in the application process, if you need this job announcement in an alternate format, or if you have general questions about this opportunity, please contact Caleb Baldwin or at 253-306-2999 or the Talent Acquisition Team, Washington Relay Service 711. If you are having technical difficulties creating, accessing, or completing your application, please contact careershelp@des.wa.gov or (360) 664-1960 or toll free (877) 664-1960, Washington Relay 711. This recruitment may be used to fill additional agency-wide positions in accordance with Article 4 of the WFSE Collective Bargaining Agreement.**This Organization Participates in E-Verify**