Veterans Claims Officer

The Wisconsin Department of Veterans Affairs (WDVA) currently has multiple openings for Claims Officers to serve as team members at the Claims Assistance Office in Milwaukee. This position is headquartered at the Milwaukee Regional Office on West National Avenue near the Zablocki Medical Center.

WDVA employees have access to an excellent comprehensive benefit and compensation package, this includes paid time off so you can truly have a work/life balance! Our competitive benefits package also includes:

• Substantial leave time including at least 3.5 weeks of vacation to start, 9 paid holidays, and ample accrued sick time that rolls over each year.
• Excellent and affordable health, vision, and dental benefits.
• An exceptional pension plan with employer match and lifetime retirement payment, plus an optional tax advantaged 457 retirement savings plan.
• A flexible hybrid remote work schedule with the option to alternate time in the office with remote work.

WDVA employees may also be eligible for Public Service Loan Forgiveness. To learn more about WDVA’s complete compensation package, please visit our Total Rewards Calculator!

The State of Wisconsin is an Equal Opportunity and Affirmative Action employer seeking a diverse and talented workforce.

These positions represent veterans and/or their dependents in presenting claims before the U.S. Department of Veterans Affairs (USDVA). The incumbents provide advocacy, counseling, referral, and follow-up service to those veterans and/or dependents needing assistance; make sound decisions on behalf of veterans and/or dependents as their Power of Attorney representative; and apply acquired skills and knowledge in obtaining claims awards and relief to state taxpayers.

To view the complete position description, click here.

The starting salary is between $20.46 and $24.74 an hour ($42,556 and $51,459 annually). Current state employees pay will be based on the provisions in the State of Wisconsin Compensation Plan. This classification is in Pay Schedule 12, Pay Range 64. A twelve-month probationary period will be required.

Due to the nature of these positions, WDVA will conduct criminal background checks prior to an offer of hire. Candidates for employment in this position must also pass a federal background check.

The incumbents of these positions must be accredited by WDVA and the USDVA to provide representation to veterans in the prosecution of their claims within their first year of employment.

Applicants must be legally authorized to work in the United States (i.e., a citizen or national of the U.S., a lawful permanent resident, an alien authorized to work in the U.S. without WDVA sponsorship) at the time of application.

Minimally qualified candidates will have experience with case management (e.g., record keeping, representing clients, recording case notes, interviewing clients, etc.).

Well qualified candidates will also have experience working through an appeal (e.g., filing an appeal, explaining appeal rights to clients, acting as a representative throughout the process, etc.).

To be considered for this position, you will need to complete the online application process. For instructions, refer to the following link: Applying to State Service. You will be required to attach a current resume and letter of qualifications.

Your letter of qualifications and resume are very important parts of your application and are used during our evaluation process to determine your qualifications as they relate to the job. For instructions on developing your resume and letter of qualifications for your application and what should be included in these materials, click here.

Submitted materials will be evaluated and the most qualified applicants will be invited to participate in the next step of the hiring process for available vacancies.

Permanent classified state employees who are eligible for consideration (transfer, promotion, or voluntary demotion) should complete the application process as described above by the stated deadline.

Veterans with a 30% or greater service-related disability rating are eligible for non-competitive appointment. If you meet this eligibility criteria, please send a letter of qualifications, resume, DD-214 (honorable discharge), and documentation of your service-connected disability rating (dated within 12 months) to the contact listed below. Current state employees in permanent positions are not eligible for non-competitive appointment.

Questions can be directed to Kevin Roberts at kevin.roberts@wisconsin.gov.

Application materials must be received by 11:59 PM on September 6, 2023.