CTST10-2022-04682-Systems Technologist IV-Cheyenne

GENERAL DESCRIPTION: 

This position provides maintenance actions on enterprise networking equipment throughout the State. Advanced troubleshooting through all network devices along with test actions is a major duty. Mentoring and cross training with junior level staff is also a key component of this position. This position acts as a ticket escalation point for higher tier network issues and administers tickets to ensure completion. Works collaboratively with the entire ETS networking division to solve problems.

Human Resource Contact: Jennifer Erickson / 307-275-5114 / Jennifer.Erickson1@wyo.gov


ESSENTIAL FUNCTIONS:  The listed functions are illustrative only and are not intended to describe every function which may be performed at the job level.

 

• Provides the highest level of technical support for the enterprise Unified Network.
  Oversees the resolution of user-created tickets and minor service requests. Assists in the gathering of relevant information, troubleshooting, root cause diagnosis, and resolution implementation. Reassigns issues to the proper team when the root cause is not network-related.

• Responsible for monitoring of overall network performance. Uses a variety of testing tools and procedures in order to verify hardware and circuit performance, check for packet loss or latency, identify unusual log entries, and evaluate traffic patterns. Proactively finds and mitigates issues before they become noticeable to users.

• Prepares, peer-reviews, and implements major network changes. These include route changes, VRF changes, and management of major networking protocols (ie. STP, FHRPs, LAGs, OSPF, MPLS, and BGP). Assists with circuit installs, disconnects, and upgrades, hardware replacement, and network operating system software upgrades. Communicates and coordinates with other ETS teams, agencies, and users as needed.

• Documents and shares network information, including IP subnet usage, VI-AN assignments, hardware models, software versions, configuration baselines and best practices. Creates and updates diagrams for all large or complex networks. Manages and uses a variety of systems for automated documentation.

• Research technology advancements throughout the networking and IT industries.
  Research new protocols, designs, hardware advancement, and best practices. Suggest possible applications of changes to coworkers, management, or users as appropriate.

• Prepare training materials that enhance standardization and understanding.
  Present training to coworkers, other IT staff, or users.

Preference may be given to those with experience in data privacy, data security, and data governance. 

Preference may be given to those with experience in configuration, maintenance, and monitoring of Firewalls, IPS, App Control, and other security monitoring tools. 

Preference may be given to those with experience in Vulnerability management. 

Preference may be given to those with experience in Endpoint protection and response.

Preference may be given to those with a Bachelor's Degree in Computer Technology or a related field.

Preference may be given to those with experience in Cisco Network Administration, CCNA CCNP certifications. 

Preference may be given to those with experience in Juniper technology areas, Juniper JUNOS and Juniper certifications. 


KNOWLEDGE:

 

• Knowledge of data management planning, organization, and development.

• Knowledge in regulatory, privacy, and security requirements for data.

• Experience with controls for ensuring efficient and effective data management functions are performed.

• Experience with common security controls, including firewalls, proxies, IDS/IPS, Web Application Firewalls.

• Knowledge of DLP, anti-virus, and anti-malware.

• Knowledge of TCP/IP, computer networking, routing, and switching.

• Knowledge of firewall and intrusion detection/prevention protocols.

• Knowledge of Windows, UNIX, and Linux operating systems.

• Knowledge of network protocols and packet analysis tools.

• Knowledge of Cloud computing.

• Knowledge of SaaS models.

• Knowledge of Security Information and Event Management (SIEM).

• Knowledge of common vulnerabilities, exploits, and mitigations.

PHYSICAL WORKING CONDITIONS:

• This position takes place in an average work environment. 

NOTES:
 

• FLSA: Non-exempt
• An updated resume and cover letter tailored to the scope of the job requirements is required to be considered for this position. 
• The successful candidate must pass a background check.

Salary : $5,162 - $5,498