Job Posting for IT Support Technician at State Technical College of Missouri

IT Support Technician
Monday - Friday; 8:00 a.m. - 5:00 p.m.
Salary Range: $50,000 - $60,000

State Technical College of Missouri’s IT department is looking to add a new skilled and highly motivated technician to the team. This individual will serve as a skilled end-user support representative, technology installer, localized classroom/conference room technology expert, and tier 2 systems support specialist. You will report to the Director of Information Technology and help lead the charge on existing and upcoming projects as they relate to the installation and maintenance of all systems supported by IT.

Minimum Qualifications

5 years of work experience as it directly relates to the position
Experience working with and troubleshooting computer equipment issues in a networked environment; some experience with troubleshooting network issues
Experience with using various software deployment methods including deployment tools, scripts and batch files
Experience with video and sound equipment including projectors and racked AV equipment
Excellent interpersonal skills with a focus on customer service
Ability to work collaboratively in a team environment and on independent projects
Ability to use creative and out-of-the box thinking as well as standard industry methods for providing technical support
Must be able to lift and carry or otherwise move up to 70 pounds regularly/occasionally
Must be able to ascend and descend ladders, scaffolds, stairs and work in confined spaces and in proximity to loud equipment.
Must be able to operate test equipment, machinery and AV equipment; use power tools; lift heavy loads up to 50 lbs.; work at heights using ladders and scaffolding; and drive a motor vehicle.

Preferred Qualifications

Previous experience working in technology support in education or higher education strongly preferred

Essential Job Duties

Maintain the hardware and software throughout the College including installation, configuration, and repairs of technology equipment
Provide technical support for classrooms, conference rooms, offices, labs, eateries, and any other spaces controlled by the College
Train users including students, staff, and faculty, on the proper use of hardware and software
Install and configure computer hardware and peripheral equipment, including but not limited to, monitors, keyboards, printers, laptops and other mobile devices in all College spaces as assigned
Perform routine maintenance and repair on computers and peripheral equipment, laptops, mobile devices, printers; network cabling and connected networked devices
Troubleshoot and assist with repairing network-connected, device-related issues such as LAN and WLAN connectivity and equipment connectivity (computers, access points, servers, printers, telephones)
Install and configure computer software, including but not limited to, operating systems and applications such as Windows, Mac OS, and MS Office suite; various email applications, third-party applications used in teaching and administrative environments, and all other software controlled/deployed by IT
Run/terminate network and other cabling in walls, ceilings, crawlspaces, and other areas as assigned
Coordinate/escalate technology issues with the IT Help Desk, Network Services, and other IT departments
Provide occasional IT/AV support at evening and weekend high-profile events and meetings
Help maintain inventory control for all computers and computer-related equipment
Other duties as assigned

State Technical College of Missouri is an Equal Opportunity, Equal Employment Opportunity organization and does not discriminate against any protected class in our educational programs, activities, or employment opportunity. Please see our complete Non-Discrimination Policy.

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