StateServ-HospiceLink provides industry-leading DME management solutions that simplify administration to boost operational efficiencies, contain costs, enhance quality of care, and ultimately increase patient satisfaction. With our innovative technology and unmatched expertise, we provide the visibility and insights our clients need to make timely, informed decisions and drive meaningful results. We serve over 100,000 patients every day spanning all 50 states
Essential Functions
Note: The essential duties and primary accountabilities below are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or most of the primary accountabilities listed below. Specific tasks, responsibilities or competencies may be documented in the incumbent’s performance objectives as outlined by the incumbent’s immediate supervisor or manager.
1. May support inventory management by conducting regular counts of specific equipment pieces related to orders and returns to decrease occurrence for discrepancies and lost equipment and increase billing accuracy.
2. May receives a daily site schedule and reviews mapping of routes. May make modifications to routes to ensure that time restraints are met and assigns orders to scheduled DME Technicians.
3. May receives a route and required supply list and prepares the truck for delivery by pulling stock (e.g., wheelchairs, hospital beds, bathroom aids, medical supplies, etc.), staging equipment for delivery based on the order of the route, and loading equipment on the truck following safety standards and standard operating procedures to load and secure equipment.
4. On a regular basis and when on-call, participates with or leads a daily assessment and verification (Pre-Trip Inspection) of the truck, equipment and supplies and confirms basic safety operations (e.g., lights, brakes, mileage, vehicle appearance, etc.). Addresses and/or reports any damage and malfunctioning equipment immediately to manager.
5. On a regular basis and when on-call, follows the daily route to accomplish timely delivery of requested hospice equipment. This may include calling ahead to notify patients or care-givers of estimated delivery times. Unloads, troubleshoots and sets up authorized equipment to the point it is fully functional and meets customer expectations. In a courteous and respectful manner, reviews basic equipment operation and instructs patients and/or caregivers on the proper use and care of equipment. Confirms delivery and set up via a customer signature.
6. On a regular basis and when on-call, performs safety assessments of patient environments following the standard safety checklist. Confirms the condition of the environment via the patients’ or caregivers’ signature and submits the paperwork as appropriate to remain in compliance with the Department of Health.
7. On a regular basis and when on-call, follows the daily route to accomplish timely pick up and/or exchange of hospice equipment. Breaks down; loads and segregates returning and outgoing equipment and supplies into the truck following established safety procedures. This includes but is not limited to identifying hazmat symbols, wearing protective safety gear and red-bagging and handling contaminated equipment in a safe manner. Confirms pick up via a customer signature.
8. Support site leadership with the on-boarding and orientation of new employees and on-going training of existing employees by educating, training and coaching on the proper handling of all equipment pieces. May participate in the assessment of technician performance evaluations and assessments.
9. Maintains continuous communication with the customer service team to relay a change in an order status or non-compliance with prescribed orders, position in routes, stock availability and confirm delivery and pick up of equipment. This includes but is not limited to communicating check-in/out of equipment, re-routing, add-ons, responding to emergencies, availability of rolling stock, and location information. Additionally, escalates issues or potential issues to the customer service team as appropriate.
10. On a daily basis, completes and may lead other drivers in completing and maintaining the driver log, the vehicle check out, the vehicle inspection and the oxygen manifest to ensure compliance with the Department of Transportation.
11. Upon completion of routes, unloads returned equipment following safety and handling procedures. Checks in and confirms equipment with warehouse personnel for proper sanitization and cleaning. Submits completed driver paperwork and logs as required. Stocks delivery trucks with rolling stock to ensure “ready” condition for the next delivery.
12. Follows the safety program and adheres to Occupational Safety and Health Administration (OSHA) guidelines to reduce work-related injuries.
Marginal or Additional Functions
1. Following standard operating procedures and safety procedures, assists with warehouse functions to include cleaning and sanitizing equipment, following standard operating procedures for safe handling and decontamination.
2. On occasion, assists the warehouse by receiving and confirming new equipment following standard operating procedures.
3. Participates in on-going staff meetings, training activities and continuing education to maintain relevant understanding and knowledge of equipment, new procedures and processes.
4. Acts as the emergency on-call back up for those times when a DME Technician is unavailable
5. Performs other duties as assigned or apparent.
Supervisory and Managerial Responsibility
Knowledge, Skills & Abilities
Travel Requirements and Conditions
Work Environment, Conditions and Demands
Physical Requirements and Demands
Additional Position Information
StateServ-HospiceLink offers a rewarding, casual, fun work environment to include competitive benefits and compensation. We welcome new ideas and innovative thinkers. If you want to do meaningful work that is truly helping people, come join our growing team and make a difference!
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