Manager for Home Healthcare

What if ONE opportunity could change your life? What if YOU could change a life?

We are looking for people that have a passion for helping others! Are you ready to make an impact by providing EXCEPTIONAL Home Healthcare? Well, you've found the right place!

As a key member of our staff, you will be responsible for the oversight of care team providers to ensure an exceptional Stay Graceful client experience!

You will manage the scheduling and training process for Stay Graceful care providers and will be accountable for leading the team in a positive, motivating manner with a continuous focus on employee development.

As a Care Team Manager, you must exemplify the Stay Graceful goal to provide exceptional in-home care by hiring the best qualified staff, understanding client needs and care plans, and coordinating training and service to deliver exceptional in-home care!

Other responsibilities will include:

? Staff Management:

? Create staffing schedules, including on-call coverage, with the assurance that all shifts are regularly covered.

? Manage and train on protocol for absences.

? Orient new team members and prepare and submit all HR related forms in a timely manner.

? Resolve employee issues or concerns in a professional manner.

? Manage disciplinary/termination activities with supervisor support.

? Provide support in the field with our clients when needed.

? Participate in on-call rotation.

? Alternate weekend availability required.

? Training:

? Ensure care provider teams review and understand policies and procedures.

? Select relevant training for in-home care providers and implement routine training with the team.

? Oversee competency evaluation of care team.

? Lead by example and maintain consistent accountability for direct reports by training and coaching staff members to provide exceptional customer service.

¦ All hiring and firing decisions will be finalized by supervisor.

? Customer Service:

? Coordinate with supervisor and business development staff to understand individualized client care plans.

? Assign care providers to clients who best fit their needs.

? Regular review with care providers on completion of care plan and any changes or needs of clients.

? Greet care providers, clients and guests, providing exceptional customer service and doing your best to make clients feel comfortable and appreciated!

? Answer phones in a friendly manner and assist callers with a variety of questions.

? Site visits of current clients for training and support and home visits for team introduction and training for new clients.

? Respond to client and care provider questions and concerns in a timely and professional manner.

? Client Accounts:

? Utilize EMR system to assist with new client accounts, change of address and care plan changes or other pertinent information for current clients.

? Cleanliness and Maintenance:

? Keep the desk area and office clean and orderly.

? Notify supervisor of any office or facility needs or technical support requirements.

? Miscellaneous:

? Track Key Performance Indicators such as client visits, cancels, info calls, etc. (weekly, monthly, annually) and relay to supervisor to evaluate Stay Graceful efficacy and reward care provider team for excellence!

Education and Experience Equivalencies:

? No degree required. Bachelor's degree preferred.

? Home care or related experience required.

? 1 yr Management experience preferred.

? Customer service experience preferred.

? Applicants with excellent abilities in communication via email, Word, and medical records preferred.

?All candidates must have (or qualify to obtain) a current South Dakota driver’s license, proof of insurance and be cleared through the Division of Criminal Investigation.

? Must be 18 years of age or older.

? Superior problem solving skills.

? Exceptional leadership and diplomacy skills.

? A passion for caring for others!

Physical Demands/Requirements:

? Must be able to lift up to 25 lbs.

? Will occasionally encounter toxic chemicals during shift.

PLEASE NOTE: Applicants who have been charged with a DUI within the past 5 years or have ever been charged with a violent crime or felony are ineligible for employment with Stay Graceful.

We expect unfailing honesty, respect for the dignity and individuality of human beings!