What are the responsibilities and job description for the Front Desk Agent position at Staybridge Suites?
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries promptly
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints and resolve issues in a timely manner
- Maintain a clean and organized front desk area
Qualifications:
- Previous experience in a hotel or hospitality setting preferred
- Excellent communication and customer service skills
- Proficient in using phone systems and computer software
- Bilingual skills (if applicable) are a plus
- Strong phone etiquette and professional demeanor
- Ability to handle cash transactions accurately
- Knowledge of night audit procedures is a bonus
- Familiarity with hospitality or hotel management concepts is desirable
As a Front Desk Agent, you will be the first point of contact for our guests. Your friendly and professional demeanor will create a positive impression and ensure guest satisfaction throughout their stay. If you enjoy working in a fast-paced environment and have a passion for providing exceptional guest service, we would love to hear from you.
Please note that this position may require working evening, overnight, weekend, and holiday shifts based on the needs of the hotel.
Job Type: Full-time
Pay: From $14.00 per hour
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Morning shift
- Weekends as needed
Work setting:
- In-person
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Fort Wayne, IN 46804 (Required)
Work Location: In person
Salary : $14
