Loss Mitigation Assistant Manager

Company Description

STCU is consistently rated one of the top-performing credit unions in the nation, and has been named one of Fortune Magazine’s Great Places to Work. We look for employees who have a strong desire to serve others, are lifelong learners, are committed to working hard, have a fun-loving attitude, and who want to make a difference in our members’ lives. We love people who share our core values: Joyfulness, generosity, belonging, goodness, and striving. We believe in being a force for good in the community, while helping members achieve their financial goals and dreams.

STCU offers excellent benefits:

• Paid time off—plus 11 paid holidays!
• Medical, dental, vision and life insurance
• Flexible schedules and remote-work opportunities
• Training and career development
• Success sharing plan
• 401(k) matching contributions
• Tuition reimbursement

An overview of the benefits can be found here.  
Salary range: $32.45 - $44.52 per hour

Job Description

The Loss Mitigation Assistant Manager is responsible for mitigating delinquency and loan losses in the best interest of STCU. This position works closely with the department manager in the development of the consumer team and individual staff to ensure alignment with the overall STCU Strategic Plan.
 

Core Job Requirements/Outcomes

• Effectively monitor calls for quality assurance, providing coaching and/or training opportunities, as well as the ensuring guidelines, policies and procedures are being followed by preparing and presenting performance scorecards to staff.
• Review and approve recommendations for repossession and loan account charge offs submitted by collection staff by verifying all necessary steps have been taken, appropriate notification has been sent, and the account is in compliance before approving.
• Recommend and make changes in staffing levels, basic structure and/or organization of the department by ensuring effective completion of objectives and delinquency and loan loss performance is maintained at an acceptable standard.
• Ensure that service is delivered according to established standards by reviewing all member feedback received, identifying issues for follow-up and working closely on resolution of complaints from DFI, BBB, NCUA or other regulatory or consumer protection agencies.

Core Leadership Principals

• Lead by example by aligning actions with shared values.
• Embrace and communicate organizational direction by enlisting others in a common vision in support of organization values, goals and decisions.
• Effectively lead organizational change by demonstrating and fostering a growth mindset by inspiring your team to do things differently, seizing opportunities, working through challenges and persevering toward a better future.
• Lead performance by providing direction and delegation to create a climate where people are motivated to do their best.
• Encourage the heart by exhibiting empathy, actively listening and celebrating to cultivate team engagement.

Other Essential Functions

• Contribute to organizational and department strategies to move the department as well as the organization forward.
• Participate in the planning, execution, and implementation of business plan objectives and departmental projects.
• Work closely in a collaborative environment with the Loss Mitigation Manager, Loss Mitigation Assistant Managers, and Special Assets Assistant Manager to identify process improvements and efficiencies.

Qualifications

Education: Associates degree or equivalent preferred.

Job Experience: Minimum five years of financial institution experience with at least three years’ experience in a loss mitigation or loan service role including consumer collection and asset recovery. Previous supervisory experience preferred. Knowledge of laws pertaining to collections for FDCPA and Bankruptcy Code required.

Software Skills: Experience working with Temenos, Eltropy, OnBase, and Finanstra preferred. Proficient knowledge of MS Office programs including Outlook, Word, Excel and Teams.

Physical Demands: Must be able to regularly talk, hear and operate a computer, keyboard and mouse and occasionally lift, pull/push and carry up to 10 pounds with accommodations.

Work Conditions: Exposure to high-stress, fast-paced, deadline-oriented office environment. Ability to be on-call and work, flexible hours or after hours as required.

Travel Demands: Reliable transportation required for occasional travel.

Other: Perform additional duties as assigned for the efficient operation of the department and the organization.

Additional Information

Please review our website for more information at stcu.org/careers.