Commissioning Specialist

Position Summary

In this position you will be responsible for the implementation, configuration, commissioning, and turnover of Stealth Monitoring security systems installed on customer premises. You own the work and leverage your knowledge of our products and services to ensure that the job is completed to scope and the customer is trained. You have an attention to detail to guarantee that all site protocols and health and safety standards are followed and can deal with the growing demand for our products and services. Position will also be responsible in supporting completion of complex installations or service calls and ensuring a positive customer experience. You will work closely with the Regional Operations Manager, Project Implementation Manager, and Project Managers to resolve complex service issues, deliver a completed project on time, on budget, and to customer satisfaction.

Duties & Responsibilities

• Completes complex installation projects: terminate, certify, program, test/inspect, train Customer, obtain sign-off
• Check to ensure all systems are online when attending a site, noting any malfunctions, and notifying their direct Supervisor and/or Operations management of all issues.
• Work with the Monitoring Center to ensure camera views are achieved, cameras are correctly focused, and alarms are properly set up on each installation.
• Provides troubleshooting of escalated Service issues driving towards resolution and restoring system functionality while delivering customer satisfaction
• Validates project scope with Sales, Project Manager, and the Customer to identify any gaps and obtain alignment to the final solution
• Execute projects within Customer timeline expectations, and within budget
• Maintain relationships and communicate project status to all internal and external stakeholders within expectations
• Make effective decisions when presented with options with a bias for customer satisfaction while maintaining project profitability
• Document and maintain accurate records of all work performed on a site and submit daily reports as required using email, ticketing systems, and other technology tools.
• Perform warehouse duties as assigned, including assisting with inventory management, RMA procedures, device configuration and system preparation.
• Maintain and repair all equipment as needed to guarantee that it is working as required.
• Ensure company vehicles are kept in good working condition and notify their direct Supervisor and/or the Operations management of any deficiencies.
• Ensure sufficient equipment is in the vehicle to complete assigned daily tasks as well as carry out any other maintenance or repair issues that arise while on a site.
• Interpersonal skills-the individual operates with integrity, maintains both company and customer confidentiality, is collaborative, able to enlist support and overcome barriers
• Adaptability-the individual adapts to changes in the work environment, manages competing priorities, and can manage change, delays, or unexpected events
• Quality control-the individual demonstrates accuracy and thoroughness and monitors all project work to ensure quality and compliance with local codes
• Knowledgeable and adheres to all company policies, procedures, protocols and Health and Safety requirements
• Ensure standards and deliverables are met through quality assurance inspections
• Perform other duties as assigned

Qualifications

• Must have a minimum of five (5) years' experience working as a technician in the physical/electronic security industry on video surveillance systems, sound and communication, Alarm systems and Access control Systems (including locking hardware) - both analog and IP.
• Experience installing and/or troubleshooting networking, IP schemes, WAN/LAN environments preferred.
• Able to use MS Office tools and experience using a Windows PC.
• Post-secondary education in a technology related field with an emphasis on computer/IT and electronics skills preferred.
• Completion of security manufacturers certified training programs preferred.
• Presently hold ACE (Alarm Company Employee) license or ability to obtain within 90 days.
• A clean criminal background and motor vehicle record in good standing.
• A valid driver's license.

Working Conditions

• Regional resource allocated to branch
• Work conducted remotely and at customer sites as scheduled by Project Manager
• Customer sites: commercial, residential multi-tenant, construction, etc.
• Outdoors 80-90% of the time and working in all-weather condition at client sites.
• Excellent physical condition as the job requires lifting of equipment overhead weighing upwards of 50 lbs.
• Ability to work at heights- using ladders, at times climbing construction cranes and ability to maneuver/operate aerial lifts
• Driving in all weather conditions from office to jobsite.
• Flexibility to work beyond regular working hours subject to customer commitments.
• Ability to work on-call at least one week per month.
• Travel 75-100%, United States and Canada predominantly in region but could extend into others.