Monitoring Manager

Position Summary

Our Monitoring Center Manager is a leader through and through. They inspire their large team to deliver perfection while being privy to all things Stealth. They are tasked with planning, directing and managing the day-to-day operations as they pertain to the monitoring center, its operators, matrix operators, supervisors and as well as any peripherals at client sites. 

Duties & Responsibilities

• Oversee the day-to-day operations of the monitoring center, its operators, matrix operators, incident management specialists, and supervisors
• Work closely with the Company’s internal IT resources, Operations Manager for Stealth Monitoring and any third-party vendors in resolving hardware/software issues as they pertain to the monitoring center
• Participate in the deployment and set up of the Company’s systems including but not limited to the positioning of cameras, assigning client logins, updating servers when required
• Ensure that all work is done properly, according to company standards and in a timely manner by those directly supervised
• Manage the monitoring centre inclusive of tracking of equipment, general housekeeping, scheduling of employees, performance reviews for employees etc.
• Cross-functional communication to ensure that all information pertaining to sites is up-to-date and accurate

• Perform other duties as assigned from time to time including, but not limited to, the monitoring of construction sites

Qualifications

• Completion of a post-secondary degree in a related field or comparable work experience
• Previous experience in a supervisory or related role

Core Competencies

• Good working knowledge of MS office software

• Self-motivated and committed to constant learning
• Ability to analyze, define and resolve problems in a timely manner
• Good oral and written communication skills to support and train staff on technical matters, document policies and procedures, liaise with clients etc.
• Excellent management skills to provide direction, guidance and performance feedback to reporting staff
• Excellent customer service orientation
• Strong organizational skills to set priorities and meet tight deadlines and competing demands
• Ability to maintain confidentiality
• Excellent computer skills and knowledge of video monitoring software

• Highly detail-oriented to ensure that all work performed by staff is of the highest quality and meets all internal and external policy and procedural requirements

Working Conditions

• Office environment

• Flexibility in work schedule