What are the responsibilities and job description for the Team Lead - Bardstown Road position at Steel City Pops?
Our Team Leads are our customers first impression! At Steel City Pops, we equip Team Leads with the skills to succeed personally and professionally. Whether you’re promoted or move on to your next big adventure, we hope that you look back on your Steel City Pops experience having learned new skills, made new friends, and enjoyed some amazing pops!
Expectations/Requirements:
We expect all Team Leads to be:
- Teachable - you must be an active learner, willing to listen.
- Proactive - you must take initiative without having to be asked.
- Personable - you must interact with all people courteously and professionally, striving to learn about them and serve them.
- Team Focused - you must understand that you cannot succeed without the help of others.
- Generous - you must look for opportunities to positively impact others.
What you’ll be doing:
- Hiring, interviewing, and training
- Growing our culture of fun
- Scheduling the team
- Leading in customer service excellence
- Store marketing
- Driving store profitability
- Supporting the Territory Manager
Who you are:
- Humble leader with the heart of a coach
- Experience leading a team
- Consistent, reliable, and lover of details
- Working knowledge of Google Suite
- Likes gourmet pops (or just desserts really)
Some expectations:
- Work most weekends
- Lead in a respectful way
- Hustle
- Be solution-oriented
- Provide excellent customer service, both internally and externally
What we’ll provide:
- Compensation: $14 - $15 / hr plus tips (typically $2 - $3 extra an hour)
- Access to health, dental, and vision insurance
- Opportunity for growth
- Experience running a business
- Free pops!
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