Communications Operations Manager

COMPANY OVERVIEW

Founded in 2011, SteerBridge pairs the knowledge and experience of Veteran professionals with the expertise and capabilities of private-sector technologists. SteerBridge delivers innovative solutions and exceeds client expectations. We have experience and demonstrate success serving the Department of Defense, the U.S. Government, and corporate clients.

Our team of Veterans and committed professionals exemplify sacrificial leadership and integrity. We invest in our people and bring High-Level Clearances, Graduate Degrees, Technical Certifications, Globally Recognized Standards, and extensive Project Experience to the table.

POSITION OVERVIEW

SteerBridge seeks a Defense Communications Operations Manager to provide management, direction, administration, quality assurance, and leadership during execution of contact center engineering and service delivery.

Veterans and Military Spouses encouraged to apply.

REQUIRED

• Must be a U.S. Citizen.
• Minimum Security Clearance – Secret
• Ability to work on occasion in Louisville, KY.

EDUCATION

Minimum high school diploma, Bachelor’s degree preferred.

QUALIFICATIONS

• Minimum 5 years of experience in Help Desk operations with heavy emphasis in customer service.
• 3 years of experience in a role that demonstrates experience and knowledge in DoD benefits and personnel data processes.
• Exceptional interpersonal, customer service, problem-solving, verbal and written communication skills, and conflict resolution skills.
• Ability to travel on occasion to Louisville, KY.

SKILLS

Candidates must bring demonstrated skills/experience in:

• Network Management: Manage the day-to-day operations of the Defense Switched Network, ensuring its reliability, security, and performance meet the operational needs of military personnel.
• Infrastructure Maintenance: Oversee the maintenance and upkeep of the DSN infrastructure, including switches, routers, and other network components, to ensure optimal functionality.
• Troubleshooting and Issue Resolution: Lead efforts to troubleshoot network issues and resolve technical problems promptly to minimize downtime and disruptions to communication services.
• Quality Assurance: Implement and enforce quality assurance processes to maintain high standards of service delivery and ensure compliance with military regulations and protocols.
• Capacity Planning: Monitor network usage and capacity to anticipate future needs and plan for upgrades or expansions as necessary to support operational requirements.

COMPENSATION

A salary commensurate with background and experience will be offered.

BENEFITS

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) with matching
• Paid Time Off
• Paid Federal Holidays

SteerBridge Strategies is committed to equal employment opportunity and nondiscrimination for all employees and qualified applicants without regard to a person’s race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation, or any characteristic protected under applicable law. SteerBridge Strategies will make reasonable accommodations for qualified individuals with known disabilities in accordance with applicable law.

Job Type: Full-time

Pay: $56,983.46 - $68,625.24 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off

Schedule:

• Monday to Friday

Experience:

• Help desk: 5 years (Required)

Security clearance:

• Secret (Required)

Ability to Commute:

• Louisville, KY (Required)

Ability to Relocate:

• Louisville, KY: Relocate before starting work (Required)

Work Location: In person