Quality Assurance System Tester

Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.

Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience.

Job Summary

The Quality Assurance (QA) Tester will assess system functionality & workflow through manual and automated processes. This position is responsible for identifying and reporting glitches, defects and errors throughout development and ongoing when changes are made after implementation. You will assess and test various systems including third party vendor integrations. This position will collaborate with project managers, risk analysts, business analysts, and stakeholders to perform testing according to business needs, processes and policy requirements.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Identify appropriate functions and processes to test and validate system configuration and integration
• Conduct tests to ensure software performs according to user requirements, company policies and established guidelines.
• Analyze general function, accuracy, reliability and validity of results in compliance with industry and business standards.
• Provide continuous review and recommendations for improvement of processes
• Execute test cases under varying circumstances
• Communicate, document and evaluate test results
• Identify defects, log, and report program bugs and glitches
• Track defects and help troubleshoot errors
• Document test scripts in QA tracking database and execute according to procedure
• Communicate with other departments to drive QA efforts
• Provide updates, share information and participate during meetings
• Follow SOP and change control process established for consistency and reporting purposes
• Document all test results for sign off and approval prior to deployment into production

Competencies To perform the job successfully, an individual should demonstrate the following competencies:

• Keen attention to detail – ability to work accurately and precisely to identify, analyze and solve problems in system processes and/or procedures.
• Interpersonal Skills – Ability to work with others, ability to gain credibility, provide effective customer service and foster positive working relationships with internal and external stakeholders.
• Oral Communication – Able to translate, summarize, and communicate complex ideas and clearly articulate concepts to multiple audiences.
• Written Communication – Excellent writing, proofing and editing skills. Writes clearly and informatively.
• Teamwork - Balances team and individual responsibilities; Contributes to building a positive team spirit.
• Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance.
• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
• Problem Solving: Determination and tenacity to commit to the end when solving issues. Analyze situations and apply critical thinking to determine alternatives for a solution.
• Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
• Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values.
• Planning/Organizing - Uses time efficiently; able to perform and prioritize multiple tasks seamlessly; Develops realistic action plans.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance.
• Adaptability - Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative - Asks for and offers help when needed. Ability to be resourceful and resilient. Can take action without requiring specific instruction.
• Innovation - Meets challenges with resourcefulness; Generates suggestions for improving work.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• Knowledge, skills and abilities typically acquired through the completion of a high school diploma or GED.
• 2 years of experience as a QA Tester or in a related field.
• Extensive knowledge of software and database testing design and processes
• Familiar with using project management tracking and reporting software
• Background in the automotive dealership or automotive finance and lease industry considered strong asset
• Experience working with loan origination systems, DealerTrack, RouteOne, Shaw and LexisNexis.

Communication Skills: Must have excellent written and verbal communication skills, including writing, proofing and editorial skills. Ability to translate, summarize and communicate complex problems.

Computer Skills Proficiency with Microsoft Office: MS Excel, MS-Word, MS PowerPoint, MS Outlook, Visio, OneNote, etc.

Other Skills: Ability to implement change management principles to communicate change initiatives to all levels of employees. Ability to work autonomously and in a team.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Work Schedule: This position requires the ability to work various shifts, including some weekends and overtime to accommodate business needs. Typically, between the hours of 8AM-6PM Monday through Friday. Travel is required 10% of the time.

Stellantis Financial Services, Inc (SFS) is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment, discrimination and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct and other legitimate business reasons.