What are the responsibilities and job description for the Need VoIP Engineer, Linthicum MD - 12 Months position at Stellar IT Solution?
Job Description
VOIP Engineer
Linthicum MD
Long Term
Duties
- Ability to troubleshoot and support all components of VoIP Systems, contact center solutions, IP-IVR queue management, peripheral gateways, historical data reporting, voice gateways, and other third party software/hardware integration such as voice recording
- Recommends different types of hardware and software to be used with the network they design
- Administration, operation, trouble diagnosis and maintenance of VoIP, unified communications and call center equipment related to Cisco systems
- Work in tandem with the Service Desk to evaluate and resolve telecomm-related tickets, enabling first contact resolution for customers Monitor active high priority VTC conferences and reconnect participants
- Update Cisco Call Manager directories as part of the move/add/change process
- Assist other team members status service requests and incidents tickets, keeping the customers informed of status
- Post and track outages to telecomm systems
- Oversee voice network reconfiguration and billing reconciliation's
- Develop or assists in the development of standards for carrier service and equipment
Qualifications:
- Expertise in the design and implementation of dial plans and voice services
- Diagnose and troubleshoot complex voice system troubles
- Knowledge of tactical voice systems
- Telecom / Voice / Carrier experience
- Knowledge of Voice systems like Quintron, Rohde and Schwarz
- Experience/knowledge with Juniper (preferred) network devices like routers, switches, firewalls
- Requires knowledge of PBX systems, VoIP solutions, and good customer support skills
- Requires basic knowledge of cabling infrastructures, experience working with telecom
- Cisco CCENT or equivalent desired
Please send your updated word format resume along with your best contact details to or call me at
Stellar IT Solutions, is a Global IT Solution provider headquartered in Rockville, MD with operations in the US and India. Stellar IT Solutions has over 15 years of IT and consulting experience to give cost effective solutions to many Fortune 500 companies.
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