Salesforce Business Systems Analyst (Service Cloud)

Job Title: Salesforce Business Systems Analyst (Service Cloud) ISIJP00009542

Location: Sunnyvale, CA (Onsite)

Contract: Long Term (W2 Only )

Interview process: 2 Rounds of zoom ( 2 panel)

Must haves:

Salesforce Field Service and/or Service Cloud hands on Configuration experience,

4-6 years minimum desirable.

Experience with ServiceMax Asset 360 highly preferred.

Implement new and enhance existing functionality including articulating requirements and translating them to effective solutions on Salesforce.com and related applications which support the following stakeholders: Field Service, Service Contracts, Technical Support and Customer Support.

Engage with the existing SFDC Center of Excellence to represent projects and enhancements affects the Service Organization.

Work with existing SFDC Architects to implement SFDC Service functionality.

Interface on a day to day basis with other analysts, business users, super users and IT team members to support business operations and drive change management

Perform configuration /system changes to meet business requirements as needed.

Ensure proper level of testing and documentation is completed for all work.

Lead cross-functional meetings as part of requirements gathering, driving projects or providing status updates on various projects

Important Notes:

Looking solutions side not fully technical person

Have to support the following stakeholders: Field Service, Service Contracts, Technical Support and Customer Support.

Top Skills Needed:

Salesforce Field Service and/or Service Cloud

servicemax experience highly preferred

process the design the process

Perform configuration and testing to meet business requirements(coding Not required)

Client already have SFDC implemented but that's on sales side now they're currently Implementing SFDC to the services area side.

We need someone who's a Salesforce whiz, can understand the business side of things.

This role is about finding a smart person who knows their way around Salesforce, particularly in the areas of Field Service and Service Cloud.

We want someone with 4-6 years of hands-on experience, especially in configuring Salesforce and dealing with features like Field Service, Service Cloud, Service Contracts and Knowledge Management.

If they also know their way around ServiceMax Asset 360, that's a big plus.

We're looking for a senior-level candidate who can think like a business solution architect, not just an admin doing basic setups. This job is 70% about understanding how the business works and 30% about the technical side, where they'll be designing solutions and doing the actual configurations.

Being familiar with ServiceMax 360 is a great advantage. The job will start with 5 days onsite, and later, we can discuss a hybrid working model.

Priyanka

Sr. Recruiter