Case Manager- ELRC

Lycoming-Clinton Counties Commission for Community Action (STEP), Inc. has been serving the community for over 55 years. As part of the Community Action Network, STEP has a long history of providing programs to support needs identified through its Community Assessment. Being a part of STEP, makes you part of something much bigger - people helping people and building stronger communities! Are you desiring to make a positive impact on peoples’ lives?

*Interested applicants should view the full job description and fill out our online application at https://www.stepcorp.org/careers-service/

Summary Description

This is public contact work in the day-to-day operations of the Early Learning Resource Center (ELRC) Program. The Eligibility/R&R Specialist is primarily responsible for the client referral and eligibility process; this is performed as a part of a complex computerized management information system providing the administrative framework for a county day care delivery system. Performs program referrals to related social services and conducts necessary follow-up to facilitate the client eligibility process. The position also assists parents in locating and understanding the benefits of quality child care and early learning programs, maintains current provider data information, and performs online searches for parents. The Eligibility/R&R Specialist must educate parents regarding elements of quality child care, interpret the reported child care needs of the parent, and supply parents with provider referrals based on the expressed needs. Also works in an integrated and collaborative way both locally and statewide within the early learning service community to implement the CCW and Keystone STARS programs; facilitate community planning, support partnerships and activities with early care and education providers, Certification Regional Offices, local School Districts, home visiting programs, and Local Leadership Counsel.

Qualifications

• Associate’s degree in a business administration or human service related field is preferred; a minimum of a high school diploma or GED, or any combination of education and experience sufficient to demonstrate possession of the required knowledge, skills, and abilities is required.
• Minimum of two years of experience with: Using personal computer operating systems and hardware used in desktop, laptop, and networking environments such as monitors, mouse, keyboard, scanners, and printers; and, Using a wide variety of desktop productivity tools including Microsoft: Access, Excel, Word, PowerPoint, Publisher, and Outlook;
• Strong communication skills including listening, understanding, informing, and speaking; amiable disposition and ability to remain professional when dealing with callers or visitors; and,
• Ability to navigate and maintain data in multiple complex proprietary data systems.

Requirements

• Valid driver’s license and reliable daily transportation carrying adequate insurance;
• Pennsylvania State Police Criminal History Clearance, Child Abuse Clearance, FBI Clearance, and NSOR Clearance current within 90 days of employment; and a Motor Vehicle Record check;
• Mandated Reporters of Child Abuse training completed within 30 days of hire;
• Computer training and/or documented proficiency with popular word processing and database software; experience with and/or training in Microsoft Office products including Word, Access, and Excel is preferred;
• Clear speaking voice and the mental and physical ability to perform essential job functions without any health restrictions including the ability to sit, stand, carry twenty pounds unassisted, have unrestricted use of the upper body, corrected or uncorrected hearing and vision within normal ranges;
• Flexibility to work altered and non-traditional work schedules, as assigned; and,
• Participation in job-related training, as assigned.

STEP, Inc. is an Equal Opportunity Employer.

Job Type: Full-time

Pay: $18.35 per hour

Expected hours: 35 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Education:

• Associate (Preferred)

Work Location: In person

Salary : $18