Residential Life Skills Coordinator

Summary: The Residential Life Skills Coordinator will provide supportive services to tenants at Redlands Home Key property with the goal of improving independent living skills and housing retention. This position will provide skill building, case management and vocational supportive services that ensure housing retention and improved economic stability to tenants at the site. Step Up on Second fully implements the Housing First, Trauma-Informed and Harm Reduction evidence-based models of service delivery.

Essential Duties:

• Provide life skills supportive services in an individual and group format. Meet with tenants in their units a minimum of once per month, more frequently if needed.
• Take a “hands-on” approach to demonstrating and supporting tenants’ growth in life skills.
• Collaborate with Property Management to maintain housing retention. Regularly assess and document changes in tenant income, housing, mental health, physical health and vocational needs.
• Actively participate with tenants to engage in a Good Neighbor Policy of living with tenants of the property and neighboring tenant’s/business owners in the community.
• Coordinate care and interventions with the tenants’ clinical case manager and Property Management’s Resident Manager utilizing the Step-Up philosophy and standards for services.
• Monitor for warning signs of de-compensation and crisis and respond accordingly.
• Liaise with Mental Health providers to address tenant issues and formulate intervention strategies that focus on housing retention.

Group Activities:

• Responsible for providing a tenant-driven, on-site supportive services including engagement, group scheduling, outings and activities, crisis intervention, dispute mediation, skill building, community integration services, resources and referral, and monitoring the milieu and tenant safety.
• Coordinate with external volunteers and community agencies to enhance on-site activities.
• Maintain an active calendar of supportive services including at least one supportive group per day.
• Organize group outings and recreational events.
• Participate in and ensure the Tenant Advisory Committee is actively meeting and engaging the needs of all tenants.

Skills/Abilities: Experience working with chronically homeless persons struggling with mental illness. Knowledge and commitment to client-centered recovery-oriented philosophies and evidenced based practices including Housing First, Trauma-Informed, Motivational Interviewing. Strong computer skills, and ability to work effectively in an interdisciplinary team.

Qualifications: Minimum of 2 years’ experience working with people who experience homelessness and/or are diagnosed with a mental-illness or Social Work/Mental Health related Bachelor's degree and minimum of 1 years' experience working with people who experience homelessness and/or are diagnosed with or mental-illness in a community or housed setting necessary. Ability to work as a part of a team is crucial. Knowledge of issues facing program members, (e.g. health, substance abuse, mental health, physical health, domestic abuse, child welfare, resources for undocumented person), excellent written and verbal communication skills, must be able to perform extensive charting, electronic data entry and documentation. Microsoft 365 Office is essential. Must have own transportation and current California driver's license and insurance with good driving record at all times during employment. Must be fully vaccinated for Covid-19.

SUPPLEMENTAL INFORMATION: Work with people experiencing homelessness whether on the streets, in shelters or other places of habitation or services, may present inherent challenges and difficulties such as: exposure to bed bugs or other infestations, unpleasant smells or odors, individuals who may have poor hygiene or unclean homes due to homelessness, mental health symptoms, or poverty. Additionally, in working with our members, employees may encounter instances of profanity, sexually explicit or derogatory language, or verbal or physical expressions of anger and trauma. Very rarely do these situations ever escalate to physical contact, and negative or derogatory communication patterns can often be negotiated successfully. All direct care staff are provided adequate training to develop skills to deescalate crisis situations that may arise and Step Up has established procedural safeguards for all employees to mitigate (but not eliminate) these inherent risks of employment.

Physical Requirements: While performing the duties of this job, the employee is regularly required to sit; use hands and fingers; handle or feel; reach with hands and arms; talk; and hear. The employee is frequently required to walk, balance, stoop, kneel, and/or crouch. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Keyboard data entry required.

Step Up utilizes the principles of trauma-informed care and mental health recovery. These principles inform our Core Values of Hope, Wellness, Voice and Choice, Respect, and Collaborative Relationships. As representatives of Step Up, employees agree to adhere to these values in their interactions with members, colleagues, supervisors, and associated community members.

Step Up Core Values

HOPE – We believe all people have the capacity for positive growth and change. We use hope to inspire and motivate ourselves, our members, our colleagues, and our community.

WELLNESS – We believe in promoting a culture that supports healthy and fulfilling lives. We use a supportive environment to foster well-being for ourselves, our members, our colleagues, and our community.

VOICE AND CHOICE – We believe in the right to choose and be heard. We use voice and choice to create meaningful outcomes and empowerment for ourselves, our members, our colleagues, and our community.

RESPECT – We believe in promoting interactions that are non-judgmental, transparent. We use respect to guide all of our words and actions with ourselves, our members, our colleagues, and our community.

COLLABORATIVE RELATIONSHIPS – We believe in forming partnerships to share resources, knowledge, and experiences. We use collaborative relationships to strengthen accomplishments for ourselves, our members, our colleagues, and our community.

Step Up provides equal employment opportunities without regard to age, ancestry, color, creed, mental or physical disability, marital status, medical condition, national origin, race, religion, sex, sexual orientation, veteran status, or any other consideration made unlawful by federal, state or local laws.

Job Type: Full-time

Pay: $47,000.00 - $52,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• homeless services: 1 year (Required)
• Case management: 1 year (Required)

License/Certification:

• Driver's License (Required)
• CPR Certification (Preferred)

Ability to Relocate:

• Westwood, CA: Relocate before starting work (Required)

Work Location: In person