What are the responsibilities and job description for the Maintenance Technician position at Step Up?
Maintenance Technician
REPORTS TO: Maintenance Supervisor
HOURS: Full Time
CLASSIFICATION: Exempt
SUMMARY: Under the Supervision of the Maintenance Supervisor, the Maintenance Technician is responsible for performing general maintenance tasks. Responsibilities include routine maintenance, plumbing, carpentry and building maintenance. Additional responsibilities include work orders, quality unit turns, maintaining the grounds, conducting preventative maintenance, and assisting with the construction/rehabilitation needs of the apartment community. This position will collaborate with the Regional Manager and Property Manager for the overall property to assist the leasing staff in achieving operational goals, and for assisting in resident retention by providing a quality living experience for the residents.
Duties: The following reflects essential functions for this job but does not restrict other tasks, which may be assigned:
This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this position. The incumbent may be requested to perform job-related responsibilities and tasks other than those stated in this job description.
- Help to support the Maintenance Supervisor with the daily activities of the property’s maintenance team. Apply Step Up’s Property Management Company policies and procedures to all maintenance operations.
- Perform maintenance repairs throughout the property including the common area amenities, resident occupied units, and vacant units in preparation for new resident move-ins.
- Communicate with Property Manager on progress of work daily.
- Maintain organized schedule and complete daily tasks on time.
- Ensure all work is completed according to Step Up’s Property Management company standards.
- Manage all aspects of the work order process, included but not limited to timely completion of work orders within 24-48 hours, accuracy of work, resident satisfaction, and close out of work orders in Yardi.
- Work with Regional Manager and Property Manager to improve maintenance metrics to include completion of work order and unit turn overs.
- Maintain a high standard of customer service through timely response. Follow up with residents and office staff as needed on status of work and report any potential issues/liabilities.
- Ensure resident satisfaction and complete work orders by performing quality work, using effective time management, and cleaning work area after completed.
- Vacant units are to be completed in 5 days.
- Work with Regional Manager and Property Manage4r to adhere to the property’s maintenance budgets.
- Routinely performs duties in order to restore apartment to “rent ready” status including but not limited to: check all lights and replace or repair as necessary; replace or repair window latches, screens, hinges, sliding glass doors, shelves, baseboards, mirrors, and closets; checks appliances and inform Property Manager if replacement is needed; change locks and provides new keys; checks faucets, sinks, bathtubs, plugs and repair or replace as necessary; repair or replace blinds, ceiling fans and change A/C filter. Complete make ready checklist and submit to Property Manager for each unit turn.
- Unit must be 100% ready and meet unit turn schedule.
- Work closely with Property Manager discussing maintenance issues, problems, and solutions concerning their properties.
- Ensure all work is completed according to Step Up’s Property Management company standards.
- Participate in safety meetings and perform all work duties in a safe and efficient manner, in accordance with company safety policies.
- Clean- and pick-up trash in common area, which includes but is not limited to, amenities, driveways, parking lots, curbs, trash receptacle areas, exterior hallways, breezeways, laundry rooms, mailrooms, and any other public areas.
- Assist with preventive maintenance on equipment, electrical and plumbing systems, general maintenance, swimming pool(s), carpentry, dry wall, exterior structural and appliances.
- Help conduct monthly lighting inspections and replacement of lights where/as needed.
- Keep work areas, maintenance supplies, storage areas, equipment clean, and well organized.
- Report any inoperable vehicles on property, leaks, mold, injury, and criminal activity to Community Manager and ensure incident reports are submitted immediately.
- All keys must be secured, and no keys can be taken home without authorization from Step Up’s Property Management.
Supervisory Responsibilities:
- None.
Other Responsibilities:
- Present a professional, efficient attitude to ensure resident satisfaction while working within company guidelines.
- Perform interior and common area painting as needed.
- Assist office staff, as needed with posting notices on resident’s door.
- Available for afterhours emergency calls and/or on call scheduled work rotations. Respond quickly in the event of an emergency, notify appropriate personnel, and follow safety protocol.
- Comply with Step Up’s Property Management uniform requirements.
- Attend and participate in company meetings and trainings.
- Assigned property can change based on needs of business.
- Perform other duties as assigned.
Knowledge, Skills, and Abilities:
- Ability to identify and troubleshoot common problems related to electrical, plumbing, and general maintenance.
- Excellent manual dexterity and problem-solving skills.
- Ability to use tools and equipment.
- Ability to interact effectively with management, co-workers, and residents.
- Superior customer service skills.
- Strong attention to detail, organizational, time-management, and problem-solving skills.
- Ability to work independently.
- Demonstrates knowledge of federal, state, and local laws specifically Fair Housing regulations, building codes, environmental laws, and regulations.
- Ability to travel to multiple properties in portfolio to monitor work orders and unit turns. Help complete work as needed.
- Ability to work with PSH housing.
- Ability to independently lift/carry supplies or equipment up to 60 lbs.
- Requires use of personal or vehicle, or electrical cart.
- Ability to work indoor/outdoor environments, in all weather conditions, and potentially hazardous conditions.
- Ability to perform basic arithmetic skills such as measurements, addition, subtraction to do basic calculations.
- Ability to read/ speak/ write English language proficiently.
- Ability to respond to afterhours emergencies.
- Ability to work a flexible work schedule to include weekends, evenings, and holidays.
- Requires use of personal vehicle with active insurance.
Qualifications:
- High school diploma preferred.
- 2 years maintenance experience or related field.
- Oral and written fluency in English preferred.
- Collaborative, values-based leader who has a proven track record of achieving results.
- Commitment to excellent customer service; ability to demonstrate empathy and compassion in decision-making and communications.
- Capacity to respect, understand and positively engage persons of other cultures and backgrounds.
- Understanding of the complex social and housing needs and issues of lower-income individuals, families, and seniors.
- Commitment to improving the overall quality of life for residents and building healthy communities through the provision of high-quality affordable housing.
- Must have a valid state driver's license with clean driving record.
Certifications:
- Electrical, appliances, HVAC, plumbing, carpentry, and general maintenance preferred.
- Certified General Contractor a plus.
- Property Management Certification a plus.
Computer Skills:
Requires knowledge of computer systems and applications. Demonstrate proficiency in the use of the Internet and Internet searches. Prefer prior property management software knowledge. Requires intermediate knowledge of Yardi software. Microsoft Word, Microsoft Excel, and Microsoft Outlook. Requires ability to use smartphones to send email, text, and use applications. Requires intermediate typing skills. Ability to use desk computers, smartphones, telephone voicemail, fax, and copy/scanning machine. Ability to use electronic timekeeping system.
Materials and Equipment:
Standard office equipment such as computers, smart phones, photocopiers, filing cabinets and other presentation materials.
Physical Requirements:
While performing the duties of this job, the employee is regularly required to communicate by phone, email, and in-person discussions. Will be required to use hands, fingers, feel, and reach with hands to perform job tasks. Prolonged periods sitting at a desk and working at a computer, unless an accommodation is requested for a standup desk. Regularly use headphones and earpiece. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports.
Requires mobility and walking in office, obtaining copies, and filing bending and stretching frequently. In addition, position requires to be in the field and active standing or walking for long periods of time (up to 8 hours).Ability to lift below waist up to 60 pounds and above waist 35 pounds. Ability to push and pullup to 120 pounds of force. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Working conditions are normal for a fast-paced real estate management division.
- Mid to high level stress during peak performance
- Requires inspecting the property, and work orders which may bending, stretching, navigating stairs, and extensive walking.
- Ability to use general maintenance tools, supplies and equipment such as, but not limited to hand tools, hammers, drills, saws, pressure washer, blowers, paint equipment, pool chemicals, ice removal equipment, ladders, landscaping equipment, sanders, and safety equipment.
- Handcarts are used to transport supplies.
- Ability to respond to after hour emergencies.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, use hands to finger, handle or feel, and reach with hands and arms.
Step Up utilizes the principles of trauma-informed care and mental health recovery. These principles inform our Core Values of Hope, Wellness, Voice and Choice, Respect, and Collaborative Relationships. As representatives of Step Up, employees agree to adhere to these values in their interactions with members, colleagues, supervisors, and associated community members.
Working Conditions:
Normal office environment. May on occasion be exposed to loud sounds and distracting noise level, such as from office equipment. High level of social contact. Point of resolution for employee maintenance complaints.
Position requires driving to multiple properties within portfolio. Building maintenance environment, indoor/outdoor, consisting of exposure to moving mechanical parts and seasonal temperature changes ranging from freezing to extreme heat. May be exposed to high leveled places, toxic or caustic chemicals, and risk of electrical shock. While performing the duties of this job, the employee is frequently exposed to fumes, airborne particles, dust, and other possible irritants. The noise level in the work environment and job sites can be loud. Moving mechanical parts and vibration.
While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles, moving mechanical parts and vibration.
Ability to work weekends or as needed. After hours responsibilities to respond to after hour emergencies. A valid driver’s license and reliable transportation is needed.
Statement of Purpose:
This document provides descriptive information about the above Step Up position. Work performed by incumbents in this position may vary. Although this document may be used for recruiting, staffing, or career planning, the information contained herein should only be used as a guidelines or recommendation for the content of and qualifications for this position. An individual’s ability to meet the qualifications and capabilities described in this document is not a guarantee of employment or promotion. Step Up reserves the right to make changes to this document as deemed necessary without providing advance written notice.
Your signature below indicates that you have received a copy of this job description, understand, and agree that it applies to the job you are employed to perform for Step Up as of this date, that it supersedes all previous job descriptions you may have had, and will continue in force until and unless replaced by a subsequent job description.
SUPPLEMENTAL INFORMATION: Work with people experiencing homelessness whether on the streets, in shelters or other places of habitation or services, may present inherent challenges and difficulties such as: exposure to bed bugs or other infestations, unpleasant smells or odors, individuals who may have poor hygiene or unclean homes due to homelessness, mental health symptoms, or poverty. Additionally, in working with our members, employees may encounter instances of profanity, sexually explicit or derogatory language, or verbal or physical expressions of anger and trauma. Very rarely do these situations ever escalate to physical contact, and negative or derogatory communication patterns can often be negotiated successfully. All direct care staff are provided adequate training to develop skills to deescalate crisis situations that may arise and Step Up has established procedural safeguards for all employees to mitigate (but not eliminate) these inherent risks of employment.
STEP UP CORE VALUES
HOPE – We believe all people have the capacity for positive growth and change. We use hope to inspire and motivate ourselves, our members, our colleagues, and our community.
WELLNESS – We believe in promoting a culture that supports healthy and fulfilling lives. We use a supportive environment to foster well-being for ourselves, our members, our colleagues, and our community.
VOICE AND CHOICE – We believe in the right to choose and be heard. We use voice and choice to create meaningful outcomes and empowerment for ourselves, our members, our colleagues, and our community.
RESPECT – We believe in promoting interactions that are non-judgmental, transparent. We use respect to guide all of our words and actions with ourselves, our members, our colleagues, and our community.
COLLABORATIVE RELATIONSHIPS – We believe in forming partnerships to share resources, knowledge, and experiences. We use collaborative relationships to strengthen accomplishments for ourselves, our members, our colleagues, and our community.
Step Up is committed to providing quality services that adhere to the highest ethical standards and principles. All Step Up employees agree to adhere to the ethical policies and codes of conduct, as outlined in the Employee Handbook and those specified for this grant.
I can perform the functions of this job as described with or without reasonable accommodation.
Employee Name (Print):___________________________________________
Employee Signature: ________________________________________________
Date:_________________________________
Step Up provides equal employment opportunities without regard to age, ancestry, color, creed, mental or physical disability, marital status, medical condition, national origin, race, religion, sex, sexual orientation, veteran status, or any other consideration made unlawful by federal, state, or local laws.
STEP UP IS AN EQUAL OPPORTUNITY EMPLOYER
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