Resident Support Specialist

Key Accountabilities:

• Ensure all safety and security guidelines are followed.
• Checking property of new and existing clients, ensuring all items are transferred to the heat room.
• This position assures the office is fully staffed during the night hours of operations.
• Staff has the opportunity to direct clients by assisting them with questions, problems, and emergency situations.
• Monitor and maintain appropriate client behavior using Program rules as guidelines. Initiate appropriate consequences as necessary.
• Monitor and log client’s medication including counting medication upon arrival and observing daily intake in partnership with Case Managers.
• Inspect rooms for order and cleanliness.
• Follow up accordingly with clients violating rules in partnership with Case Managers.
• Keep hallways and rooms clean and orderly.
• Assist/direct clients to follow through with chores.
• Answer clients and agency questions.
• Support the Front Desk by answering incoming calls and distributing messages for clients.
• Collecting exit information upon departure.
• Generate incident reports as necessary
• Clearly and accurately communicate with staff regarding client intakes.
• Data Entry into appropriate EHR system as assigned.
• Perform all other related duties as assigned.

Position Requirements:

• Minimum of high school diploma or GED.

• Work experience in human services preferred.

• Ability to two way verbally communicate

• Standing - Periodically

• Walking - Periodically

• Kneeling – Periodically

• Pushing/Pulling– Periodically

• Lifting up to 25 pounds – Periodically

• Conducts self in a manner of professionalism that is conducive to recovery from mental illness, co-occurring disorders and overall wellness, including a minimum of one year of continuous sobriety if in recovery, from the substance for which you are in recovery.

• Abides by all specific program and Agency procedures, policies, and requirements.

• An authentic and honest employee plays a key role in the client’s recovery. Often, an employee will inadvertently become a role model for the client. That means the employee should conduct their personal and professional lives with honesty and integrity.

• Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is not exposed to weather conditions. The noise level in the work environment is usually moderate.