Shelter Bilingual Case Manager

Purpose: The case manager will assess each Stephen Center client to determine need for physical and mental health services, housing and employment assistance, services for children, or other support as required. The Case manager will then work closely with the Shelter Manager and appropriate community agencies and services to provide the best possible solutions to each client’s challenges. Documentation of all client assessments, services provided, and outcomes will be essential to acceptable job performance.

Key Accountabilities:

• Ensure all safety and security guidelines are followed.

• Prepares individual service plans for each admission within 72 hours of intake, consulting with the managers and others as needed.

• Follows through with the implementation of the service plan, working with the client and the appropriate community services and agencies. Formally documents all actions taken, client involvement, outcomes, problems, etc.

• Meets with the shelter director and case manager supervisor to consult on client service plans and to keep them informed regarding client status.

• Manages the filing of all service plan records generated by coordinating the development of a functional record keeping system to serve each client as well as Stephen Center staff information and statistical reporting needs.

• Enters data into Clarity within 48 hours of service.

• When a service plan is successfully completed or the client leaves the Stephen Center, finalizes the service plan record and files for future reference.

• Develops an understanding of the roles and challenges of other Stephen Center staff members and key volunteers and the daily operation of the Shelter in order to work effectively within that framework.

• Documentation of all client assessments, services provided, and outcomes will be essential to acceptable job performance.

• Other duties as assigned

Position Requirements:

• Bilingual in Spanish/English

• Human Services, Social Work or related degree preferred/ or high school diploma and 2 years’ experience.

• Ability to two way verbally communicate

• Standing - Periodically

• Walking - Periodically

• Kneeling – Periodically

• Pushing/Pulling– Periodically

• Lifting up to 25 pounds – Periodically

• Conducts self in a manner of professionalism that is conducive to recovery from mental illness, co-occurring disorders and overall wellness.

• Abides by all specific program and Agency procedures, policies, and requirements.

• An authentic and honest employee plays a key role in the client’s recovery. Often, an employee will inadvertently become a role model for the client, regardless of whether an employee has direct contact with clients on a daily basis. Therefore, Stephen Center employees will conduct themselves with honesty and integrity.

• Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.