Care Manager

Who We Are

Steps to Recovery is a premier substance use disorder and co-occurring mental health disorder outpatient center. For both substance use disorder and mental health clients, we will offer separate programs for each population. Our programs will include partial hospitalization treatment, intensive outpatient treatment (day and night programs), and outpatient care, all with the support of a psychiatric provider, licensed clinicians, and experienced professionals. Medication-assisted treatment (MAT) options and psychiatric medication management will be offered at all care levels. Our programs are trauma-informed, individualized, and accredited by the Human Rights Campaign as a leader in providing LGBTQ services.

What We Offer

• Team driven culture based on our 5 Star Service Commitment
• Multiple development pathways
• Company Supported Continuing Education & Certification
• PPO & HDHP Health Plan Option
• Flexible Dental & Vision Plan Option
• 100% Company Paid EAP Emotional Well-Being Support
• 100% Company Paid Critical Illness (with health enrollment plan)
• 100% Company Paid Life & ADD
• 401K with Company Match
• Company-Sponsored HSA, FSA, & DSA Tax Savings Accounts
• Six Annual Paid Holidays Plus One Floating Holiday
• Generous Team Member Referral Program

How You will Make a Difference

The care manager will work Monday/Wednesday/Friday 9a-5pm and Tuesday/Thursday 1p-9p

Position Summary

• Manage client needs beyond treatment
• Communicate with professionals from other treatment programs or the legal system to coordinate treatment plan needs
• Communicate with families to provide program information, address questions/concerns, and provide support where needed and appropriate
• Support aftercare planning
• Communicate treatment requirements to all new intakes
• Work with the treatment team to ensure all clients’ needs are met

Position Responsibilities

1. Working 40 plus hours a week

2. Acting communication link between designated facilities, client families, referral sources and STR

3. Conducting and completing intakes for all new clients admitting to STR

4. Receiving and managing phone call inquiries from prospective clients, families and professionals

5. Providing regular family updates via phone, email

6. Scheduling appointments and transportation for clients as necessary

7. Reviewing, filing, an updating client-related forms on EMR;

a. Consents

b. Intake forms

c. Family Contact Forms

d. Referral Information

e. Follow up contact with clients and family

8. Manage issues related to FMLA, EAP, Disability, Legal, Financial, Personal Therapy, etc.

9. Complete prior authorizations as needed for client medication fills

10. Communicate with specialty pharmacies for injection medication ordering, refill and delivery

11. Regular quality assurance checks with clients’ family and referral sources

12. Meet with all discharge clients to complete discharge summaries and coordinate Aftercare Plans

13. Manage E-basis assessments as scheduled

14. Collect client satisfaction surveys

15. Complete follow up calls with discharged client to assess their aftercare plan participation and relapse risk level

16. Communicate and assist in re-admission for discharged clients if needed

17. Facilitate clinical groups as necessary and assigned

18. APA interventions as needed

19. Perform other duties as assigned

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Education and Experience

• Bachelors Degree in a behavioral health related field required
• Minimum of two years’ experience in the human services field, preferably the substance abuse and/or mental health field
• Minimum of one year experience coordinating services in the human service field, preferably in substance abuse and/or mental health
• Excellent organizational skills
• Excellent communication and interpersonal skills
• Advanced computer system and internet knowledge required

Steps to Recovery provides equal employment opportunities without regard to race, color, creed, ancestry, national origin, ethnicity, sex, gender, sexual orientation, marital status, religion, age, disability, gender identity, genetic information, service in the military, or any other characteristic protected under applicable federal, state, or local law. Equal employment opportunity applies to all terms and conditions of employment. Steps to Recovery reserves the rights to modify, interpret, or apply this job description in any way the organization desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. Reasonable accommodations may be made to reasonably accommodate qualified individuals with disabilities. This job description is not an employment contract, implied or otherwise. The employment relationship remains “At-Will.”