Customer Service Representative Sr

At Stericycle, we deliver solutions and drive innovations that protect the environment, people, and public health. This includes working to create a more sustainable, shared future. Our innovative solutions make a difference in people's lives, communities, and our planet by protecting their health and well-being. Change your career. Change your world. Join Stericycle and help protect health and well-being in a safe, responsible, and sustainable way.

The Customer Service Representative Sr's play an integral part of the Contact Center team within multiple business units. In this role you are the primary interface with the customers on a daily basis through all methods of communication and handles more than routine customer interactions and is adept at providing service to more complicated clients.

* This position handles more than routine customer care interactions and telephone answering service calls and is adept at providing service to more complex clients. Communication vehicles may include telephone, e-mail, chat, video or other method
* Client interactions may involve researching and gathering of information and independent judgment is often needed to determine level of urgency and appropriate response. Handles complex customer care/answering service calls based on training guidelines and responds according to the client protocol
* Must maintain key performance indicators and acceptable performance levels to support the assigned customer base. Must adhere to Stericycle company policies and code of conduct
* Utilizes intermediate or advanced technical skills and operates multiple remote systems or software simultaneously
* Handles client interactions that may consist of more complex industry specific terminology (e.g. medical practices, insurance, automotive, non for profit) May be assigned to a dedicated client for specialized training and support
* Maintains customer confidentiality as needed and required by HIPPA bi-laws
* Perform other duties and responsibilities, as assigned

* High School diploma or GED or equivalent
* Proven and relevant Customer Service Experience required.
* Computer literacy required.
* Previous experience in a Contact Center environment preferred. Good telephone etiquette skills such as listening and empathy necessary. Minimum age of 18 years is required

Stericycle currently offers its employees the option to participate in a full range of benefits, including a health care program which includes medical, dental, vision and prescription coverage, healthcare and dependent care flexible spending accounts, life and accidental death and dismemberment insurance, an employee assistance program, tuition reimbursement, paid vacation and sick time, a 401(k) plan, and an employee stock purchase plan. Participation in some programs requires that employees be regularly scheduled to work a minimum number of hours and/or to have fulfilled a waiting period after they begin employment with Stericycle.

Disclaimer: The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. This document does not create an employment contract, implied or otherwise. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.