What are the responsibilities and job description for the Customer Service Representative position at STERIS?
At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
The Role
The Customer Service Representative’s (CSR) primary role is to listen and deliver a superior Customer experience to customers. The CSR receives and processes Customer purchases, manages Customer phone inquiries, processes credits/returns, and handles Customer complaints. The CSR is responsible for ensuring departmental and individual goals are met and Customers are satisfied.
What You Will Do
- Accurately and efficiently record Customer purchase order data into Oracle; orders are received via phone, fax, e-mail and EDI.
- Act as a liaison between customer and CDM department for New Account Set up.
- Confirm order selling price is in compliance with contract/pricing and work pricing holds regularly.
- Interface with freight carriers for shipping routing, tracking and proof of deliveries.
- Understand and have a working knowledge of STERIS products and their intended uses by regularly attending product training.
- Responsible for the researching and handling of customer credits and returns.
- Takes ownership of problems by, identifying customer’s needs, clarifying information, researching and providing an alternative or solution.
- Handle Customer complaints and requests professionally and efficiently.
- Research and document Customer complaints into quality system ensuring that all relevant facts and data are captured; escalate issue based on severity of complaint.
- Educate Customer on product inquiries and further reinforce the information with product literature utilizing STERIS Intranet and website, Product Managers or internal reference materials.
- Process service calls.
- Actively support the Sales team and other internal Customer goals.
- Support International order entry process as needed.
What You Need To Be Successful
- Direct customer or sales interaction/experience
- Proficient in MS Office
- High school diploma or GED
What Will Help You
- Bachelors degree preferred, or equivalent
What STERIS Offers
The opportunity to join a company that will invest in you for the long-term. STERIS couldn’t be where it is today without our incredible people. That’s why we share in our success together by rewarding you for your hard work. Hiring people who are in it for the long run with STERIS is our ultimate goal. We do this by providing competitive salaries, healthcare benefits, tuition assistance, paid-time off, holidays, matching 401(k), annual merit, and incentive plans. Join us and help write our next chapter. #LI-EK1
STERIS is a leading provider of products and services that meet the needs of growth areas within Healthcare: procedures, devices, vaccines and biologics. We exist to fulfill our MISSION TO HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD. STERIS is a $3B, publicly traded (NYSE: STE) company with approximately 16,000 associates and Customers in more than 100 countries.
If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.
STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.
The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.
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