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Title : IT Support Specialist

Location : Menomonee Falls, WI

Hire Type : 1 Year Contract

Overview :

Sterling has helped build careers for thousands of professionals like yourself. Our expert recruiters support you at every step in the process and as a Best of Staffing company, Sterling provides exciting work with exceptional employers across the U.S.

As a contract employee of Sterling, you are eligible to receive a Full Em ployee Benefits Package that includes paid time off, paid holidays, 3 medical plans to choose from, dental & vision plans, 401(k), and an Employee Stock Ownership (ESOP) plan.

Job Summary :

The IT Support Specialist assists the Divisional Manager in acting as a liaison between the IT Site Services department and the IT representatives at all Corporate IT departments.

Job Duties :

• Assist with providing oversight and understanding or IT Site Service needs at our primary and remote U.S. locations
• Assist with Site Services related projects including, but not limited to, the annual PC refresh, Windows updates / site health, return to office, etc.
• Assist with coordination of all hardware, software, and network upgrades across company
• Diagnose, analyze, and resolve issues across the company both locally and at our remote locations
• Provide first level support to end user devices and peripherals (PC’s, Laptops, Tablets, Android Devices, MACs, Printers, Scanners, Etc.)
• Ensures that all hardware and software installed at facilities meets Company Standards. Ensuring asset health and compliance, including but not limited to, UPS, Anti-Virus, Data Encryption as well as Device Life Cycle Management.
• Recognize and identify potential areas where policies and procedures require change or development and report them to the appropriate manager
• Strictly follow guidance and regulations provided by Company's Information Security
• Follow all company and departmental policies and procedures.

Qualifications :

• Associate degree in Computer Science or equivalent experience
• One to two years’ experience in working on or managing IT related projects
• One to three years supporting current Windows, Apple, and Android operating systems, PC and Server relations, Office 365, Cloud, and on-premise storage, as well as IT ticketing systems

Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identify, national origin, disability, protected veteran status, or genetic information.

Last updated : 2024-04-23