Technical Inside Sales Representative

Job Title: Technical Inside Sales Representative

We are seeking a highly motivated and skilled Technical Inside Sales Representative to join our dynamic sales team. In this role, you will be responsible for promoting and selling our technical products or services to prospective clients. You will collaborate closely with our sales, marketing, and technical teams to understand customer needs, provide product information, and offer solutions that meet their requirements. The ideal candidate possesses excellent communication skills, a strong technical background, and a passion for delivering exceptional customer service.

Responsibilities:

• Generate and qualify leads: Utilize various sources such as cold calling, email campaigns, and social media to identify and engage potential customers. Assess their needs and qualify them as potential sales opportunities.
• Product knowledge: Develop a deep understanding of our technical products or services. Stay updated on product features, benefits, and competitive advantages to effectively communicate them to customers.
• Consultative selling: Understand customer requirements, pain points, and goals to provide tailored solutions that address their needs. Conduct product demonstrations, presentations, and technical discussions to showcase the value of our offerings.
• Relationship building: Build and nurture relationships with prospects and customers. Maintain regular contact to keep them informed about new product updates, enhancements, and promotions. Proactively identify opportunities for upselling or cross-selling.
• Sales pipeline management: Track and manage leads, opportunities, and customer interactions using a CRM system. Provide accurate sales forecasts, reports, and updates to the sales management team.
• Collaborate with teams: Work closely with the sales, marketing, and technical teams to ensure a smooth customer experience. Collaborate on sales strategies, campaigns, and initiatives to drive revenue growth.
• Market research: Stay updated on industry trends, competitors, and market conditions. Share insights and feedback with the sales and marketing teams to support product development and marketing efforts.
• Customer support: Address customer inquiries, resolve issues, and provide timely and effective solutions. Liaise with the technical support team to ensure customer satisfaction and maintain strong relationships.

Requirements:

• Education: Bachelor's degree in a relevant field (e.g., Business, Engineering, Computer Science) or equivalent work experience.
• Proven sales experience: Minimum of X years of experience in technical inside sales or a similar role, preferably in the technology or software industry.
• Technical aptitude: Strong understanding of technical products or services. Ability to quickly grasp complex concepts and explain them to customers in a simplified manner.
• Excellent communication skills: Exceptional verbal and written communication skills with the ability to engage and persuade customers effectively. Active listening skills to understand customer needs and pain points.
• Customer-focused: Strong customer service orientation with a dedication to delivering a positive customer experience. Ability to build rapport, establish trust, and maintain long-term relationships.
• Results-driven: Track record of meeting or exceeding sales targets and quotas. Ability to prioritize tasks, manage time effectively, and work independently with minimal supervision.
• Team player: Collaborative mindset with the ability to work cross-functionally and contribute to a positive team environment.
• Technical proficiency: Familiarity with CRM software and sales tools. Proficiency in Microsoft Office suite and other sales-related software applications.

Job Type: Full-time

Pay: $60,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person