Operations Manager

Overview

An established home services company and leader is looking for a self-motivated Operations Manager with a positive attitude to join our growing and dedicated Plumbing Team.

Benefits:

• Medical, Prescription, Dental, Vision
• Disability & Term Life Insurance
• Matching 401k benefits
• On-going training & development, & growth opportunities
• Paid Holidays
• Paid Time Off (PTO)

Job Duties:

• Supervision of all Plumbing activities.
• Hiring, Training and Leadership of Plumbing Team Members.
• A Champion of leading a dynamic Sales Culture with a Growth Mindset.
• Conducts individual and departmental Performance Reviews.
• Ability to hold others accountable to company policies and procedures.
• Handles all Customer related Requests, Concerns, etc.
• Able to Create, Establish and Maintain a Safe Work Environment

Qualifications:

• 6 years of Plumbing Management Experience in skilled trades or similar industry.
• Residential Plumbing Experience Preferred.
• Exceptional sales and business acumen.
• Demonstrate a great attitude and the ability to communicate effectively to a multitude of individuals consistently.
• The ability to hold yourself and your team accountable to achieve company goals.
• A forward thinker with the ability to embrace growth and change.
• Valid driver’s license
• Knowledge of computer systems and software.

Pay Transparency:

The starting rate for this opportunity ranges from $90k-$125K annually. The actual base pay is dependent upon many factors, such as training, transferable skills, work experience, business needs, and market demands. Other rewards may include incentive plan opportunities and annual bonus eligibility. We provide a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO). A candidate’s salary history will not be used in compensation decisions. Please note that the compensation information is a good faith estimate for this position. It assumes a rate based on location and experience. 

Responsibilities

What YOU will do:

· Daily management of high-volume service department, HVAC service technicians and staff

· Evaluate workload and schedule of service work in a way that best utilizes service technicians.

· Hire, lead, and train a team of techs on technical and sales knowledge.

· Knowledgeable on how to teach sales and new techniques.

· Provide excellent customer service; be able to communicate with customer, office staff, sales department, and field help.

· Report on team performance.

· Properly and efficiently document all calls/jobs to the company's requirements

· Stay up to date on current technologies and new products in the field

Qualifications

What YOU will bring:

· 5 Years residential HVAC experience, management experience preferred

· Strong organizational leadership skills to lead and grow a team of technicians.

· Strong technical background in diagnostic skills on all residential and light commercial equipment.

· Ability to train proper technical diagnostic techniques on all equipment from basic to high efficiency inverter systems.

· Great attitude, high energy, great communication skills, sales driven.

· Strong computer skills (word, excel, adobe, etc.)

· Valid drivers’ license and ability to pass background test and drug screen.

· Ability to handle heavy equipment and work outdoors