Sales Engineer

Who We Are: 

sticky.io is a leading subscription commerce platform that helps brands build lasting bonds with customers. Consumers today expect authentic and personalized experiences when they interact with brands. Being able to deliver the right message and offer at the right time can mean the difference between loyalty and churn. With 450 partner integrations powering 70 million subscriptions and processing more than $4 billion in transactions annually, sticky.io is a flexible, API-driven solution built to maximize recurring revenue.

About the Role:

At sticky.io, our goal is to be a trusted advisor to our customers. We do that by focusing on them, their needs and their strategy for growth. Ecommerce platforms are complex and working with an experienced professional that understands the application of our platform and how it intersects with merchants’ needs is essential.

As part of the Revenue team, the Sales Engineer is someone who possesses exceptional knowledge of our subscription and recurring platform’s complexities. In partnership with Account Executives, you will generate new business through assessing the potential application of sticky.io’s products and services and offer solutions that meet customers’ needs. The Sales Engineer partners in conducting customer needs analyses that helps uncover how best to curate a personalized demo, showcase a feature/functionality the sticky.io platform offers demonstrating the benefits of building their ecommerce business or steps to migrate from another platform. This role involves partnering with a cross section of ecommerce merchants’ leadership, technical team and influencers to communicate the overall value proposition leading to the successful securing of new business to sticky.io.  This role is instrumental in providing merchant feedback for future product development and evolution, allowing sticky.io to maintain a competitive advantage in the market.

As a Sales Engineer, you are responsible for uncovering the needs of a merchant in all phases of their evolution and representing both technical and functional aspects of the sticky.io suite of products/services. You will also propose how these benefit prospective customers in partnership with Sales to secure revenue for sticky.io. 

Responsibilities:

• Work in conjunction with the Sales team as a key technical advisor and advocate for the sticky.io platform while mapping value to the prospect's needs

• Build strong relationships with customers’ technical and business executives

• Present our solutions, give product demos and handle technical objections or concerns

• Propose technical and creative business solutions in support of sales objectives

• Exercises discretion and judgment regarding product specifications required to address customer requirements, assess customers’ needs, and works with internal Solutions team to recommend solutions that optimize potential opportunity

• Collaborate with colleagues across the organization to receive the support needed to accomplish technical sales goals

• Prepare, research and provide input into technical RFPs as a key point of influence for the Revenue team to provide product knowledge and technology expertise to assist in winning the business

• Maintains a thorough understanding of technical sales techniques and processes including the ability to understand customer needs, overcome objections, assist in the development of business cases, and technical deal closing

• Thorough understanding of all sticky.io’s product offerings

• Demonstrates personal commitment and interest in continued professional development

• Excellent communication and interpersonal skills

• High energy, enthusiasm and a sense of humor and urgency

• Implement strategies to improve trial win rates, conque the competition and develop stronger technical buyer relationships

Core competencies

Generating revenue by partnering with the Sales team and applying the principles of solution selling to merchants across all stages of their growth while articulating the application of sticky.io solutions that meet their needs. 

• Being the expert of our tools, technology, partnerships and solutions within the Sales team

• Fostering relationships throughout the sales process and be viewed as a trusted advisor to the prospects

• Driving value for the customer by acutely assessing their needs and strategically aligning our products and services to achieve those needs, in turn, growing revenue for sticky.io

• Challenge prospects on their current operating model and build a compelling business case for sticky.io

• Empathetic, strong communicator with a deep respect for the power of collaboration

• Strong understanding of how to utilize sticky.io’s core platform and integrations

• Ability to assist in creating professional-level marketing and business development presentations

• Strong organizational skills and time management

• Ability to support various key players throughout the new business development process on extremely tight deadlines

• Positive attitude under pressure

• Solid analytical, troubleshooting skills and problem-solving capabilities

• Work closely with product and engineering teams on helping shape the product roadmap to maintain a competitive advantage

• Help fast moving businesses navigate change and reimagine how they set their business up for success. 

• Partner closely with cross-functional team members to translate business needs and product requirements into solutions for clients

• Research industry trends and competitive landscape to plan against potential risks or identify opportunities

Requirements:

• BA/BS degree or equivalent

• 2 years of sales engineering, technical support or engineering experience

• Experience in the ecommerce industry (i.e., billing software, payment processing, ecommerce platforms, fulfillment)

• Ability to communicate, present and influence all levels of the organization, including executive and C-level

• Proven ability to drive the sales process from plan to close

• Compensation experience having OTE tied to revenue results

• Experience working with sales and a sharp business acumen

• Proven ability to position products against competition

• Demonstrable experience developing client-focused, differentiated and achievable solutions

• Excellent listening, negotiation and presentation skills

• Confident and comfortable with ambiguity that stems from a hyper-growth environment

Benefits: 

• Medical, dental, vision and 401(k) 

• Short-term, long-term disability and life insurance (100% employer-paid) 

• Unlimited paid time off and paid holidays 

• Compensation package includes a great equity incentive plan