Client Service Associate

Summary  

The Client Service Associate works closely with the client, financial advisors, and branch manager and will assist an established team of high-producing advisors to maintain and attract high net-worth clients/prospect . They are instrumental to the client experience by providing exceptional client service, assisting in safeguarding client assets, and serving as support to the branch. The Client Service Associate is responsible for understanding firm policies, procedures and digital capabilities that will allow them to interact with Financial Advisor teams as well as new and existing clients.

Essential Duties and Responsibilities

• Maintain and enhance client relationships, process client requests, resolve client inquiries, and make sure key client information and documentation is up to date
• Proactively outreach to maintain strong relationships with client base and identify Firm services and solutions, such as digital and online access that support clients’ needs
• Support the team’s marketing strategy by maintaining marketing materials including digital and social media platforms, and planning client events and seminars
• Onboard new client accounts, which includes the collection of required documentation and client information
• Organize and assist in the maintenance of complete client account and trade- related records for the FA(s) and certain required files for the branch office.
• Perform operational or administrative functions for client related requests (i.e., check requests, wiring funds, address change, dividend information, etc.).
• Upon request, provide quotes and other account-related information to assist clients; non-registered Client Service Associates may not volunteer quote or other stock information to clients.
• Provide reports and binding presentations to FA(s), as requested.
• Identify situations that need to be brought to the attention of the FA(s) or escalated to the Branch Manager; including suspicious client and/or employee activity or behavior.
• Perform various administrative duties (i.e., review/service calendar, typing, filing, answer phones, mailing documents/letters, dictation and recording transcripts etc.) and other duties and projects as assigned by the FA and/or Branch Manager.

Qualifications

• Critical Thinking and time management skills are essential
• Detail oriented with superior organizational skills and ability to prioritize tasks
• Team player with the ability to collaborate with others
• Communication Skills - The ability to communicate information and ideas in spoken or written form so that others will understand with excellent grammar and phone/office etiquette.
• Administrative Knowledge - Knowledge of administrative and clerical procedures and systems such as word processing, spread-sheet applications, managing files and records, and other office procedures and terminology.
• Industry Knowledge - General understanding of the investment brokerage industry and securities regulations with basic knowledge of investment products.
• Time Management – Able to organize, prioritize and manage multiple tasks, responsibilities and deadlines; is able to follow through and accomplish goals, manage expectations appropriately and use firm’s resources efficiently.
• Customer and Interpersonal Skills - Knowledge of principles and processes for providing exemplary customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Education and/or Experience

• High School Diploma or equivalent required, bachelor’s degree in marketing, business administrative or related field preferred
• 2 years clerical/related industry 

Systems and Technology

• Proficient in Microsoft Excel, Word, PowerPoint, Outlook

About Stifel 

Established in 1890, Stifel is one of the nation’s leading full-service wealth management and investment banking firms.  Stifel serves clients from more than 400 offices across the United States and ranks as the nation’s seventh largest full-service investment firm in terms of number of financial advisors.  We are also a leading provider of investment banking services to the middle market, a top-ten municipal bond underwriter, and home to one of the industry’s largest research franchises.  In addition our Stifel Bank subsidiary provides a comprehensive range of banking services.

At Stifel we offer an entrepreneurial environment, comprehensive benefits package to include health, dental and vision care, 401k, wellness initiatives, life insurance, and paid time off.

Stifel is an Equal Opportunity Employer.

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