Product specialist

About Us

As a family-owned company, it’s the people who continue to make STIHL a successful, world-class brand. Since revolutionizing the forestry industry in Germany with the first electric chainsaw in 1926, the STIHL name has remained synonymous with outstanding innovations, high-quality products and comprehensive service.

STIHL is seeking a highly motivated, passionate Product Service Specialist to join our team! With competitive compensation, excellent benefits and exciting growth potential, it is a great time to join the STIHL team.

Company Benefits Include :

• Multiple bonus opportunities with potential annual merit increases
• Medical, Dental & Vision Insurance
• Onsite Health & Wellness Center for employees and family members
• Company Paid Short & Long-Term Disability
• Company provided Life Insurance
• Fully vested after 5 years Pension Plan
• 401k Plan with employer match
• Vacation, & Sick time with 11 paid holidays

Job Duties & Responsibilities

• Support customers regarding product troubleshooting and repair.
• Research, document and report technical issues.
• Research, document and report user applications of products.
• Communicate with colleagues in product management and training departments regarding product issues.
• Identify opportunities to improve communication with customers.
• Provide executive level reports on technical issues in assigned product groups.
• Monitor progress in resolving reported technical issues and escalate as necessary.
• All other duties and responsibilities as assigned.

Specifications

• Bachelor's degree in Mechanical / Electrical engineering or the equivalent combination of education and experience preferred.
• 2 years of real-world technician experience repairing mechanical or electronic systems. Preferably in a business sector similar to the outdoor power equipment industry.

This is a must for success.

• Advanced understanding of operation and repair of small engines and electric power tools.

Last updated : 2024-05-17