What are the responsibilities and job description for the Warehouse/Order Fulfillment position at Stitchin' Heaven?
Job Description
Are you a team player? A hard worker who thrives in a creative and fun environment? Stitchin' Heaven is searching for someone to join our growing warehouse team.
The Warehouse/Order Fulfillment position is responsible for assisting with varied daily tasks associated with our warehouse. Tasks such as accepting incoming shipments, fulfilling, processing and packing ecommerce orders, and ensuring that they are shipped in a timely manner. This person assists in restocking shelves, organization of the warehouse and should be able to work essential equipment inside the facility.
The Warehouse/Order Fulfillment person will possess a “can-do” attitude and understands the importance of delivering product on time with the highest level of quality available. He/she is a team player, working together to complete tasks in the allotted amount of time.
Our Warehouse/Order Fulfillment person will share our Core Values and be held accountable to those values.
Creative and Innovative: She/he can spark the fire and can find a better way when needed.
“Owns It”: A self-starter, takes initiative, and is always learning.
Vulnerability-based Trust: Caring, open communication with two-way feedback
“WOW” People: Exudes quality, will do what’s right, and upholds the highest standards of conduct in dealing with our co-workers, our friends, and the community.
Roles and Responsibilities
This description intends to describe the general nature and level of work performed by the individual assigned to this job. It is not intended to include all duties, responsibilities and qualifications.
- Receives inventory and processes it to be moved to the store within 24 hours of receipt
- Achieves 24-Hour Fulfillment of orders (except Pre-Orders & Special Orders)
- Reviews orders placed through ecommerce site and fills each order with 100% accuracy
- Works with Customer Service to handle customer stock notifications
- Packages orders with the utmost care to insure an incredible online shopping experience for customers
- Takes advantage of opportunities to “Wow” customers by including special gifts or personal notes in orders
- Ships orders according to processes established through shipping vendors
- Always strives for 100% Customer Satisfaction
- Assists with warehouse inventory maintenance, restocking, & organization
Qualifications for the Job
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- At minimum, a high school diploma.
- Proficiency in inventory software, databases and systems.
- An understanding of various shipping systems and how they operate
- Excellent communicative and interpersonal skills.
- The ability to learn new skills
- Inventory receiving and/or shipping experience is a strong plus
- Familiarity with modern warehousing practices and methods is a plus.
- Good organizational and time management skills.
- Ability to lift heavy objects.
- Current forklift license is a plus.
Our Core Values define and guide us as we offer customers our products and solutions:
Creative and Innovative
Owns It
Vulnerability-Based Trust
WOW” People
Company Description