Level 2 Help Desk Technician

Job Summary:

As a Level 2 Helpdesk Technician, you will be providing direct IT support to STL’s clients via phone, email, and in-person with the highest level of professionalism and customer service.

Essential Responsibilities:

• Provides escalation support and incoming tickets assistance for the service delivery team as needed and based on availability.
• Answers calls and interacts with clients as needed.
• Installs, configures, and tests operating systems, application software, and system management tools.
• Collaborates with other professionals to ensure high quality deliverables within organization guidelines, policies, and procedures.
• Deals with work process, optimization methods, and risk management tools in the given projects for the successful accomplishments according to the requirements of the stakeholders.
• Develops and maintain documentation for procedures.
• Assists other departments with additional tasks as needed.

Minimum Qualifications:

• Background in IT, computer systems engineering, or systems engineering and analysis.
• Experience with Windows PC and Server operating systems
• Proven working experience in Microsoft and other enterprise-grade products and services such as Exchange, Active Directory, Microsoft 365, Azure, and similar platforms.
• Familiarity with cloud systems such as Microsoft Azure.
• Experience with configuring and servicing Firewalls.
• Networking knowledge (OSI networks layers, TCP/IP, DNS, DHCP, VLANs, and routing)
• Experience with monitoring systems.
• Excellent analytical and problem-solving skills, and ability to work independently or as part of a team.
• Strong communication and interpersonal skills, and comfort working with all levels of an organization.

Preferred Qualifications:

• Experience with automation software a plus.
• Experience in a similar role, which can include a combination of education and industry certifications such as A , Network or vendor specific such as Fortinet NSE4 or higher and, Microsoft Certifications.

#ILL2

Job Types: Full-time, Permanent

Pay: $50,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years
• 4 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• On call

Experience:

• Help desk: 1 year (Required)

Ability to Relocate:

• Bloomington, IL: Relocate before starting work (Required)

Work Location: In person

Salary : $50,000 - $65,000