Bilingual Area Supervisor

Description

BILINGUAL AREA SUPERVISOR

Salary plus vehicle expenses, health benefits, PTO, paid holidays.

This position requires responsibility, leadership, common sense, advance planning/organizational skills, ability to create and apply programs, systems, and policies, and the ability to delegate orders to field cleaning crews.

• Customer visits if complaint calls for it or if operations manager or office manager requests it or other situations require visits.
• Oversee production in some portion of the company’s total accounts.
• Review complaints with operations manager.
• Receive and respond to report inspections, complaints, FYI's, and work orders from managers. Based upon established schedules & new daily developments, i.e.: complaints.
• Conduct daily meeting with operations manager, special services and other supervisors.
• Conduct daily road visits to problem areas and perform inspections of accounts. Routine walk thru and inspections with client.
• Call into office from each location and report issues as necessary.
• Follow up and customer service calls to customers.
• Manage time, appointments, and commitments of self and other supervisors with time management system.
• Follow up with crews same day if deficiencies are found.
• Manage and continually improve quality of work. Implement quality control systems as necessary.

PM21

Requirements

Job Requirements:

• Bilingual (English/Spanish)
• At least 2 years of experience in cleaning supervisory role.
• Janitorial/Maintenance knowledge/experience preferred.
• Must be able to work flexible hours (2nd Shift)
• Must be able to clean and help crew as needed.
• Experience with high volume commercial janitorial services for chain retail cleaning is a definite plus!
• Experience in proper floor care techniques.
• Reliable transportation to travel to various account locations at any given time.
• Great customer service skills, troubleshooting skills and team work ethic.
• Ability to effectively interpret and apply policies and procedures.
• Ability to successfully manage multiple duties.
• Good organizational skills.
• BILINGUAL (English/Spanish)
• Must be on time with work schedule and submitting reports.
• Must be able to make decisions and correct issues with crew on the spot.

PM21