IT Service Desk Technician

IT Service Desk Technician

StoneGate Senior Living, LP

Lewisville, TX

StoneGate Senior Living, LP, a premier provider of support services to senior care facilities, is seeking a IT Service Desk Technician for its corporate office in Lewisville, TX.  If you are an experienced IT Service Desk Technician, we have a great opportunity for you. 

Headquartered in Lewisville, Texas, StoneGate Senior Living provides management services to 32 healthcare facilities, which employ a total of more than 4,200 employees. 

As a member of StoneGate Senior Living’s Information Technology / Service Desk Team, the IT Service Desk Technician will provide customer service to our internal and external customers and end users.  Position requires attention to detail. The ideal candidate will have excellent customer service, and communication skills.

As the IT Service desk technician at StoneGate Senior Living in Lewisville, TX, you will be responsible for wide range of skills. As the IT Service desk technician at StoneGate Senior Living in Lewisville, TX, you will be responsible for hardware and software support calls, PC repairs, computer builds and new system setups. Other duties include hardware and software support calls, PC repairs, computer builds new system setups, and desktop support to user environment as well as consultations to management about needed improvements, upgrades, new products and projects.  Also, other duties and projects will be assigned by management personnel.

The IT Service desk technician will provide network, phone system, and desktop support to user environment as well as consultations to management about needed improvements, upgrades, new products and projects.  Also, other duties and projects will be assigned by management personnel.

StoneGate Senior Living offers a competitive compensation package and a great Paid Time Off plan with flexibility to help you balance your work and home life. Comprehensive medical, dental, vision and life insurance plans are available, as well as a 401(k)-retirement plan.  This position will be located on site at our corporate office in Lewisville, TX. 

Key Accountabilities:

·         Excellent customer service skills

·         Excellent communication skills (written and verbal).

·         Responding to queries via chat, email, or phone

·         Providing technical assistance for questions and problems

·         Resolving problems with networks and other computer systems

·         Diagnosing system errors and other issues

·         College level coursework in Computer Science, Information Technology or strongly related major.

·         Support of desktop and laptop Computers

·         Supporting VoIP and Phone system

·         Following up with customers to ensure full resolution of issues.

·         Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods

·         Installing or changing software to fix issues.

·         Remotely accessing hardware or software for clients to make changes and fix problems.

·         Support of desktop and laptop Computers

·         Printer installation and repair

·         Supporting Microsoft Network Operating Systems

·         Support of computer hardware issues for 100 computers

·         Desktop Support/Service Desk responsibilities

·         Remote desktop support

Requirements:

·              Education: Associates degree in computer science, information technology or related field preferred

·              Years of experience: 0-4 years

·              Certifications: A , N , MS

·              Exp with MS Office 365

·              Exp installing and troubleshooting software (i.e., Adobe Acrobat, MS Office suite)

·              Documenting IT issues in ticket tracking system (Samanage / SolarWinds Service Desk)

·              Working knowledge of WDS for Imaging systems

·              Knowledge of Active Directory

Salary : $38,500 - $48,800