Trading Application Support Analyst

Position Purpose:
The Junior Application Support Analyst will provide Tier 1 to Tier 2 application support and maintenance to various 3 rd party and custom developed applications to our distributed business units. Possesses entry level understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area.
Primary Accountabilities/Responsibilities:

• Provides assistance in at least one application that includes monitoring, troubleshooting and analysis.
• Follows best practices for support of applications.
• Monitor support tickets and provide second level support with all applicable upstream, downstream, batch, and application needs
• Identifies technical issues with assigned technical infrastructure hardware, software and work processes
• Communicate effectively in non-technical terms with staff to troubleshoot application issues, diagnose root causes, and bring to resolution
• Follows best practices for support of applications, including meeting SLAs, ensuring documentation is up to date, provide multi-channel availability, increase first contact resolution, set and meet KPIs
• Escalates problems beyond level of expertise to manager or more experienced technical staff
• Collaborate with other supporting teams as needed
• Contribute to customer “how to” documentation, knowledge base articles, and internal troubleshooting guides
• Assist in user acceptance testing

Job Requirements:

• Recent college grad or some coursework completed0-1 years experience in Incident management, runbook, service desk issues
• Willing to learn Linux, Windows, scripting languages, SQL, Oracle, monitoring technologies
• Calm under pressure, able to handle the multiple projects at once
• The ability to rationalize the impact of multiple concurrent issues/requests and prioritize work accordingly
• Knowledge in futures, commodities, rates, and FX a plus
• Experience working both independently and in a team oriented, collaborative environment is essential
• High customer service mentality
• Strong interest in process improvement
• Strong written and oral communication skills
• Strong interpersonal skills
• Self-motivated and strong diagnostic skills

Physical requirements/Working conditions:

• Climate controlled office environment
• Minimal physical requirements other than occasional light lifting of boxed materials
• Dynamic, time-sensitive environment
• Travel as required

StoneX (formerly known as INTL FCStone) is an institutional-grade financial services network that connects companies, organizations and investors to the global markets ecosystem through a unique blend of digital platforms, end-to-end clearing and execution services, high-touch service and deep expertise. We provide access to 36 derivatives exchanges, 175 foreign exchange markets, nearly every global securities marketplace and a number of bi-lateral liquidity venues. We deliver this access with support throughout the entire lifecycle of a trade – from consulting and “boots-on-the-ground” intelligence, to best execution, to post-trade clearing, custody and settlement. In these ways, StoneX enables clients to use the global markets ecosystem to achieve their business goals through one trusted partner. We currently serve more than 30,000 commercial, institutional and payments clients, and more than 125,000 retail clients across more than 130 countries. Our clients use our institutional-grade digital platforms, our high-touch service, and our market intelligence to pursue trading opportunities, make investments efficiently, manage their market risks, and improve their business performance. Our relentless focus on helping them accomplish these objectives has enabled us to build deeply valued, long-term relationships based on guidance, integrity, transparency and trust.

StoneX Group Inc. is an Equal Opportunity Employer . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Job Type: Full-time