Sales Coordinator

General Responsibilities

Coordinate/finalize all events that occur at the property. Proactively plan with hotel staff, caterers, other entities so each event is as successful as possible. Maximize revenues and meet/exceed hotel profit goals. Achieve all sales objectives in accordance with all Stoney Creek standards and strive to exceed guest/client expectations. The focus of this job is making connections with people, motivating, and inspiring them to achieve results. Poise and an engaging, empathetic communication style based on natural warmth and enthusiasm is the key to achieving the goals of this job. The work involves driving toward results by enrolling the commitment and buy-in of others. While the job requires strong initiative and self-direction, results are only achieved with and through people. A sincere appreciation for people and how they are each uniquely motivated is the foundation for designing and implementing interactive communication and decision-making processes. Knowledge and skill in how to successfully influence and persuade others by understanding how their individual needs and motivations link to goals is essential. The job requires a high degree of “selling,” whether of ideas and policies within the organization, or products or services in the marketplace. 

Supervision Received/Provided

This position is supervised by the General Manager or Sales Manager/Director of Sales. 

Essential Duties

• Understands, promotes, and embraces the People First philosophy of Stoney Creek.
• Support the operations of the hotel by serving as MOD, as needed.
• Pro-actively sell the hotel through direct and indirect efforts.
• Serve as the guest contact at the property level for all group meeting planners.
• Represent the hotel in the community and the hospitality industry.
• Direct responsibility for the event planning of all function space.
• Work with the Sales Manager/DOS, Conference Center Manager, conference, and all other staff to assure each event is accurately presented, with a positive environment and a successful result.
• Variety of activities with multiple projects occurring simultaneously.
• Multi-tasking and a sense of urgency for goal achievement are necessary in this fast-paced environment.
• People/relationships focus with the ability to team build by inspiring, motivating, and engaging others with their commitment.
• Extroverted, warm, enthusiastic, empathetic stimulating communicator with a persuasive “selling” style. 

Task List

• Perform event planning related duties in a timely and accurate manner
  • Contracts
  • Cancellations/Lost Business Reports
  • Conference Center rate analysis
  • Input in conference schedules
  • Trace file system
  • Communicate with caterers regarding guest requests/menus, food counts, follow up on food quality, staff performance.
  • Event billing
• Perform inside sales related duties in a timely and accurate manner
  • Proposals
  • Contracts
  • Cancellations/Lost Business Reports
  • Rooming lists
  • Competitive Analysis
  • Geographic file
  • Weekly Sales Activity Report 
• Participate in Yield Management with the Sales Manager, GM, AGM, FOM
  • Set and control group room ceilings
  • Book, maintain, and release group blocks in a timely manner
  • Assist in reviewing inventory and rate level availability
• Achieve goals set for in the annual Budget and the annual Marketing Plan
  • Telephone solicitation
  • Outside sales calls
  • Site inspections
  • Special projects
  • Room/conference goals
  • Hospitality events
  • Securing new accounts
  • Maintaining existing accounts
  • Follow up
  • A/R assistance
• Assist efforts towards writing the Annual Marketing Plan, including monthly plan of action, and monitoring those results.
• Develop and enhance relationships with all meeting planners.
  • Business after-hours events
  • Organizational memberships
  • Local community networking opportunities           
• Training, motivating any employee when needed.
  • Coordinating/finalizing all conference events
  • Communicating with clients to ensure all details are coordinated
  • Communicating with caterers to ensure optimal results for clients
  • Communicate/lead the banquet staff in the details of the set-up of the event
  • Provide proper billing guidelines
  • Liaison to client on site
  • Provide follow up to client for feedback of event, future booking 

Other Duties

• Assisting in other departments, as needed
• Driving shuttle
• Promote any SC program
• Attend any staff, SC, related meetings 

Required Education/Certifications/Training/Experience

• High School degree or GED required. College degree in related area preferred.
• Proficient computer skills

Benefits of working at Stoney Creek Hotels  

• Paid Onboarding  
• Paid Training  
• 401k plan with Safe Harbor Match   
  • eligible for the first open enrollment after 90 days  
• Paid Holidays for holidays worked (double time!)  
• Hotel room discounts  
• Opportunities for career progression  
• A thriving culture that provides genuine hospitality  
• The ability to own and empower your work
• Join a great team of like-minded individuals who work hard and smart at the same time  

If you are a full-time employee, you will also receive these benefits in addition to the amazing benefits above:   

• Health and Dental through Wellmark Blue Cross Blue Shield and Vision through Avesis anywhere from a single to a family policy  
  • eligible the first of the month following 60 days of employment  
• Paid vacation and sick leave