Patient Account Representative (Remote)

Job Description: 

Convergent Revenue Cycle Management (part of TSI family of companies), a premiere national healthcare receivables management company, is seeking a Patient Account Representative to work remotely. 

Reporting to the Operation Managers, the Patient Account Representative will assist the Self Pay department in providing our clients and Patients/Guarantors with the highest quality of customer service possible. 

Essential Functions:

• Demonstrate excellent verbal, written and interpersonal communications skills 
• Ability to communicate effectively with Patient, Guarantor and Third Party in addressing inquires of minor, major or complex issues 
• Thorough and detailed notation/documentation of patient billing information (demographic, insurance, payment information) in FACS (Flexible Automated Collection System) and Hospital System as required 
• Educate Patients/Guarantors/Third Party’s on billing processes; unpaid balances, balance assessed by insurance, denials, or other inquires 
• Ability to collect i.e. offer account resolution by providing payment options, establish payment agreements, or financial assistance 
• Maintain confidentiality of patient information including medical records (according to HIPAA, client, and company guidelines) 
• Audit and review accounts as needed to ensure accuracy and efficiency 
• Skilled in typing while listening 
• Effectively manage time and tasks assigned 
• All other duties as assigned by supervisor 

Required Skills: 

• High School Diploma or equivalent required 
• Minimum 2 years’ experience in Customer Service 
• Familiar with multiple (widely used) patient accounting/billing systems 
• Proficiency with various software programs such as Excel and Microsoft Office applications 
• Knowledge of call center operations, standard business practices, and soft collections procedures 
• Superior customer service and strong analytical skills 
• Punctually and dependability a must 
• Task oriented 

Compensation: $12-14/hourly

For Remote Positions:

The minimum internet speed requirements for remote work are as follows:

• Broadband internet connection (No DSL, or Dial Up)
• Hard wired connection (no wifi, wifi hotspots)
• Speed Test Results: 25 mbps download, 20 mbps upload

Employees must have dedicated internet connectivity/bandwidth that is sufficient to satisfy their daily responsibilities without interruption. It is recommended that while a TSI employee is working during their shift, other members of the household restrain from activities (e.g. streaming, online gaming, etc.) that may detract from the available internet connectivity/bandwidth. Employees who have significant interruptions according to their manager may be required to work on site.

INDSJ