Emergency Restoration Responder

STOP Restoration, a leading service provider is seeking a driven Restoration Emergency Response Coordinator to join our team. If you thrive in an excellent work environment and value quality service and professionalism, then this is the opportunity for you. We are committed to providing peace of mind to home and business owners, and we are looking for reliable, trustworthy, and friendly individuals with a strong work ethic and exceptional customer service skills. At STOP Restoration, we believe in personal and professional growth, and we are eager to invest in and train individuals who demonstrate dedication and effort in their work. This position offers excellent growth potential throughout our company, opening doors to exciting opportunities within our organization. Join our team and become part of a close-knit community that cares deeply about each other and the work we do.

We are seeking a driven and responsive Restoration Emergency Response Coordinator with a strong focus on business development and 24/7 response capabilities to join our dynamic team in the Mitigation and Restoration industry. In this pivotal role, you will serve as the critical link between our company and customers affected by disasters such as fires, floods, and other emergencies. Your primary responsibilities will include providing immediate assistance, guidance, and resources to customers while also strategically soliciting business for our restoration services. This position demands quick thinking, excellent communication skills, and the ability to effectively manage crisis situations, all while contributing to the growth and success of our organization.

Benefits & Programs We Offer:

• Health, Dental & Vision Insurance
• 401K Plan & IRA
• Employee referral program
• Paid Time Off
• Employee Assistance Program (EAP)
• Cell Phone Allowance
• Growth Opportunities

$60,000 - $125,000 Depending on Experience

Immediate On‐Site Response:

• Respond promptly to emergency calls and be on‐site at disaster locations 24/7, showcasing our commitment to customer service.
• Assess the extent of damage and immediate needs upon arrival, ensuring customer safety and comfort.

Business Development Focus:

• Identify opportunities for expanding our client base and securing new business relationships within the emergency response and restoration industry.
• Establish and nurture relationships with insurance professionals, property managers, and potential sources of referrals.

Resource Coordination:

• Strategically coordinate with the Production department for the deployment of necessary resources, including personnel and equipment, to address immediate needs and impress potential clients with our capabilities.

Assessment and Documentation:

• Conduct thorough damage assessments and document findings, emphasizing our commitment to transparency and professionalism.
• Provide clear and accurate information to customers and potential clients regarding the extent of damage, restoration services, and cost estimates.

Service Solicitation:

• Skillfully solicit and obtain customer and client approval for restoration services, explaining the scope of work, timelines, and competitive advantages of our services.

Communication and Updates:

• Maintain continuous communication with customers and clients, keeping them informed about the progress of mitigation and restoration efforts.
• Address any concerns or inquiries promptly and professionally.

• Previous experience in emergency response, mitigation, or restoration services, with a strong background in business development, is highly preferred.
• Demonstrated proficiency in effective business development and achieving sales success.
• Exceptional communication and interpersonal skills, with the ability to impress potential clients and provide reassurance to distressed individuals.
• Quick thinking and the ability to make sound decisions in high‐pressure situations.
• Strong business acumen and a results‐oriented mindset for developing new opportunities.
• Proficiency in using mobile devices and applications for documentation, communication, and tracking business leads.
• Valid driver's license and reliable transportation to respond to emergency calls and meet clients.
• Capability to accommodate irregular hours, including evenings and weekends, in response to emergency situations.

As an industry leader, we are driven to continuously improve our community through the essential work we do. We thrive on building opportunities for success for every member of our team as we promote our culture of compassion, innovation, and growth.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Each franchise location is independently owned and operated by a franchise. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to STOP Restoration Corporate.