What are the responsibilities and job description for the Operations Analyst I position at Stord?
About the Operations Analyst Position:
We are looking for Operations Analyst to join our growing Fulfillment team! This role is perfect for recent graduates or anyone looking to get their foot in the door in a career in supply chain operations.
In this role, you will be responsible for data ingestion, quality control, and working with clients to ensure smooth data migration.
What You'll Do:
- Own the process of uploading client data into our software platform and be responsible for data accuracy and timeliness
- Managing large data upload projects or migration tasks that require coordinating with multiple team members and other teams
- Ensure quality control for global shipping documents
- Consolidating data and building custom reports
- Collaborate with Operations Specialists, Customer Success Managers, Fulfillment Operations, and our customers.
- Frequently send communication to Stord Clients and Fulfillment Operations regarding orders, inventory, reports and all applicable account requests
- Escalate issues via email/phone to appropriate internal & external partners
- Ensure all account SLA’s are adhered to
- Review and approve account invoices
- Monitor and be able to speak to warehouse activity for owned accounts
- Set up and participate in several zoom meetings with Stord Clients and Fulfillment Operations
- Create and/or revise SOPs
- Conduct Process reviews to identify opportunities for improvement
- Manage data tracking tools for data analysis, identifying trends and report purposes
What You'll Need:
- Excellent oral/written communication skills
- Passionate attention to detail – able to work meticulously and quickly
- Strong multi-tasking skills; capable of juggling multiple projects at once
- Proficient in Excel, Word and PowerPoint
- Capable of handling the pressure of accelerated deadlines and multiple ad hoc requests
Bonus Points:
- Previous startup experience
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